How to Hide/Suppress Standard Change Forms on Service Portal

Vaishnavi35 · ‎12-03-2019

Hi,

Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal.

Thanks in advance.

Vaishnavi

VigneshMC · ‎12-04-2019

You can leave the OOB ACL with admin override checked, only downside of updating the OOB ACL is that in future upgrades, if this ACL is updated by servicenow, then this ACL wont be updated automatically.

If you want to avoid all this, just create one more ACL with same config as OOB but with admin over ride checked. That would solve upgrade problems.

Thanks

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Vaishnavi35 · ‎12-03-2019

Can you share a screenshot or name of that ACL. My instance is giving a problem??

Thank you.

VigneshMC · ‎12-03-2019

Vaishnavi35 · ‎12-03-2019

Thank you for the immediate replies 🙂

but i have doubt its not a problem to change ACL like that right. will it effect my instance in any way..??

AbhishekGardade · ‎12-04-2019

Hello Vaishanvi,

It will not affect your instance or anything. Admin overrides means admin can make changes to record, nothing else will be impacted

Thanks,

Abhishek Gardade

Thank you,
Abhishek Gardade

Vaishnavi35 · ‎12-04-2019

Okay got it. But every time i create a standard template/form i have to do the same process again n again. Tick admin overrides & untick later. So just wanted to know any other better way.