How to hide variable on catalog form and request item (RITM)

Venkat97 · ‎06-16-2021

Hello,

I have a requirement to hide one specific variable like (EmpID) on catalog form and request item RITM. But that variable should visible on sctask form

can suggest how to achieve this.

Thanks

Gaurav Shirsat · ‎06-16-2021

Hello

as per the best practice of servcienow.You can use UI Policy to hide that variable.

Go the Related List of your cactalog item>open UI Policies Tab>New

Mark the Check Box to True for catalog item view and RITM View or your choice

Add below data as per your specification and right click on banner and save.

Now you can go related list, in catalog UI Policy action click New

or you can use onLoad Catalog Cclient Script:- Go the Related List of your catalog item> Client Script Tab>New

g_form.setVisibility("emp_id",false);

Please Mark Correct and Helpful
Thanks and Regards
Gaurav Shirsat

View solution in original post

Gaurav Shirsat · ‎06-16-2021

Hello

I forgot to tell you that

If You want that Variable to be available in Task View, You need to add that Variable in Catalog Task.

in the Catalog Task of Your Workflow, You will find the Variable section at very bottom.

you need to add that variable to available section i.e. to the Right Side.

Please Mark Correct and Helpful
Thanks and Regards
Gaurav Shirsat