How to Implement the dynamic SLA? Depends on the number of service request in catalog form SLA should be decided dynamically.

[APMSNOW]

Hi Everyone,

 We have a requirement to implement the dynamic SLA,

 Depends on the number of service request SLA should  be decided dynamically.

 For ex. If service count is <=5 then SLA duration will be 3 days,

 If service count >5 then duration should be 5 days

 how can we achieve this? with out impacting existing SLA .

Thanks in advance.

[Saurabh Gupta]

Hi,

Can you please tell me whether you have this count field?

Regards,
Saurabh

[APMSNOW]

HI Saurabh,

 Actually we implemented a catalog item in the catalog form we have over all 22  service request's for those already one SLA is running with duration of  7 day's, but as per the customer request the SLA should changed dynamically based on user's selected service count

 For ex. If service count is <=5 then SLA duration will be 3 days,

 If service count >5 then duration should be 5 days

without impacting other catalog item's and existing SLA's

Thanks in advance.

[Saurabh Gupta · Accepted solution]

Hi,

If you have this count (field) saved in the system. you can create new SLAs on the basis of count.

Regards
Saurabh

[APMSNOW]

Thank you saurabh,

Will check that and can u please guide me how and what conditions will give? And it should not impact the existing SLA. please help.