How to make a field multiline text field on incident form?

[Ritu22]

I want to create a field called "Problem statement" and it should be multiline text field.. how can i do that? should i use String UTF-8 type? or what else? because there is no direct option of a multiline text available.

[Mark Roethof]

Hi there,

If this concerns the Platform UI:

Type String, with field max length 256 or more.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

For example:

Up to 255 it will be single line by default.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Hi there,

Any update on my response? Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Arpan Baishya]

Thanks for the solution, @Mark Roethof. When I implemented this, I found that even with a max length of 256, I could store an excess of 1000 characters in the field. Is the multiline property allowing this to happen?