How to make end user upload mandatory attachments on ESC portal and restrict visibility

[Deepak Shaerma]

Hi everyone,

I have a requirement where, once the first Catalog Task (SCTask) is closed, the end user should be prompted to upload three mandatory attachments (for example: PAN, Aadhaar, and ID Proof) directly on the ESC portal.

After the user uploads these attachments, they should only be visible to one specific group in the next Catalog Task, not to any other users or groups.

Has anyone implemented something similar?

How can I achieve this on the portal?

Any guidance or best practices would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@Deepak Shaerma 

this is very specific requirement.

you will require a custom solution for this.

When should the mandatory attachment check happen? example during RITM update etc?

Also where do you require this ESC Ticket Page?

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