How to make field mandatory on incident form

kumaraj · ‎09-06-2021

Hi All,

I have a requirement mentioned below, could someone help me to achieve it.

Right now Category field and subcategory fields are not mandatory.

when we make category/subcategory fields mandatory by Client script/UI Policy even then the user is able to resolve incident bypassing mandatory fields. Now I was told that remove the mandatory tag from both the fields and create a BR which can perform below:

Requirement: If someone tries to update state field then

if(current.state.changesTo('Resolved/In progress/On hold') && current.category || current.subcategory =='')

then system should abort the action with a message that please category and subcategory filed.

This BR should also prevent updating state when user trying to update by sending email or via service portal. (This is main requirement)

Thank you

Upender Kumar · ‎09-06-2021

	gs.addInfoMessage('Your message');
	current.state=previous.state;
	current.setAbortAction(true);

View solution in original post

kumaraj · ‎09-08-2021

Thanks upendra, It your answer has shown some guidance where I can modify it and make it work for me.

Thank you