How to make mandatory more than one attachment (console view i want ) in client script ?

Sai136
Kilo Expert

script working in portal view ......

but console view if i attach one attachment it is allowing to submit ticket ,but requirement   is   2 attachment mandatory  

so that is not working in console view...

 

function onSubmit() {

//Type appropriate comment here, and begin script belo

if (g_form.getValue('request') == 'Job')
{
try {

var msg = 'Please attached the job template(s) required and the COE approval email ';

var attachments = document.getElementById('header_attachment_list_label');

// g_form.addInfoMessage("Attachment visibility: " + attachments.style.visibility + " attachment display: " + attachments.style.display);

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
alert(msg);
return false;
}
}
// For Service Portal
catch (e) {
var count = getSCAttachmentCount();
if (count <=1)
{
alert(msg);
return false;
}
}

}

}

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Sai,

please refer below blog and it would help you solve that;

Verify Mandatory Attachments Count on Catalog Item

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

RITM only , but it is not working

Thanks. Can you uncomment //alert("Row "+rowcount); & check what is the count of attachments you get.

Hi Jaspal,

Thanks for your rply..

yes i tried (uncommented)- that time also not allowing to submit the ticket

now it is showing 2 alerts -"Row 

and this alert More than 2 attachments are required.if attach any attachments it was showing like this

Prateek kumar
Mega Sage

Please take a look at below blog:

https://community.servicenow.com/community?id=community_article&sys_id=0f0c5290dbe7f380d82ffb2439961...


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Hi Kumar,

Thanks For your rply

Can you please suggest 2 attachment mandatory in console view...you posted just one attachment or more but i want more than one like 2 and 3 and 4