how to make the rejected comments visible to the requester in service portal as well as work notes?

[Yerasu Mallikar]

how to make the rejected comments visible to the requester in service portal as well as work notes?

@Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor 

[Yerasu Mallikar]

Business Rule also written but as mentioned in screen shot when ever the requester checks on his Ticket in Service Portal Rejection Comments are not visible 

@asifnoor @Ankur Bawiskar @shloke04 @Anil Lande @Jaspal Singh @Chuck Tomasi @Chuck Tomasi (personal account) 

Approver View:

Requester View:

As it should show the comments right

in this screen shot can see that rejection comments are not showing to the requester in servicenow view 

[Yerasu Mallikar]

in business rule written as mentioned in the below screen shots @Chuck Tomasi @Chuck Tomasi (personal account) @shloke04 @asifnoor @Ankur Bawiskar @Jaspal Singh @Anil Lande 

Script:

Business Rule also written but as mentioned in screen shot when ever the requester checks on his Ticket in Service Portal Rejection Comments are not visible 

Approver View:

Requester View:

As it should show the comments right

in this screen shot can see that rejection comments are not showing to the requester in servicenow view 

[Ankur Bawiskar · Accepted solution]

update line 8 as this

gr.comments = current.comments.getJournalEntry(1);

Regards
Ankur

[Yerasu Mallikar]

if we want to run on particular catalog item then what should we need to write the script in business rule @Ankur Bawiskar @shloke04 @Chuck Tomasi @Chuck Tomasi (personal account) @Anil Lande 

[Ankur Bawiskar]

update as this

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var gr = new GlideRecord('sc_req_item');
    gr.addQuery('sys_id',current.sysapproval);
    gr.addQuery('cat_item.name', 'Your Item Name Here');
    gr.query();
    if(gr.next()){
        gr.comments = current.comments.getJournalEntry(1);
        gr.update();
    }

})(current, previous);

Regards
Ankur