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Resolved! How to revert ran Scheduled Job script back

Dear community,  Please help to resolve the issue. I was running the Scheduled Job in Dev and the script was incorrect, so even though it was a simple test it caused major issue with the test data. Please help how to make it go away how to revert to ...

Resolved! facing issue with check box type variables in service catalog

I am observing 2 issues with check box controls in service now 1.after creating 2 check box control in sequence i am facing some string as"options " in serice portal. 2.in order to avoid this i am introduced a new label between 2 check box control,th...

rajasekahr by Tera Guru
  • 2518 Views
  • 5 replies
  • 2 helpfuls

Resolved! Custom condition is not working on group Approvals

Hello   I added a custom condition 'conditionally approved' on Group Approvals. It is working on User Approvals But its not moving forward to other activity in Group Approvals. I need this to work in Group approvals as I need to get an approval from ...

Achu1 by Mega Expert
  • 2031 Views
  • 5 replies
  • 2 helpfuls

Resolved! Change values with Lookup Multiple Choice for catalog item

We are implementing a hardware refresh program and I am trying to create a catalog item using the order guides that we would send the users to to select their new hardware.   One of the variables I have set up is a lookup multiple choice that uses th...

tschenke by Giga Contributor
  • 2417 Views
  • 4 replies
  • 1 helpfuls

Resolved! "return false;" not working onSubmit in Service Portal

Hi all, I've got an onSubmit catalog client script to present a modal to redirect the user from our CSM portal to our old CMS portal.  The logic determines if the user has Class = "sys_user" or Class = "customer_contact".  If the user's Class is "sys...

How to nest a widget within another widget

We just implemented the ITBM module and one of the portal page had a widget nested within another widget. (See attachment). I found the portal widgets that runs on the page but I would love to know how this was done since I could see us applying this...

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GChanner by Tera Guru
  • 2147 Views
  • 2 replies
  • 0 helpfuls

Standard Change Domain Separation

Is it possible to add domain separation to Standard Change templates? We use domain separation quite heavily, and would like to have Standard Change Templates that are approved in one domain, but not available in other domains. Can this be done?

Jon G by Kilo Expert
  • 1288 Views
  • 3 replies
  • 3 helpfuls

Resolved! Email Script - Hide Fields in Email Notification

Hello All, I have the below email script however, i will like to hide these fields (e.g Description etc) in the email notification when no value is provided. In the email notification, they should be hidden only when no value is provided. What is the...

WP2 by Kilo Guru
  • 1881 Views
  • 9 replies
  • 0 helpfuls

Limit character size on a variable

Hello good day!I was wondering if there's a way you can set the max length of a certain variable through an on change script, if you can see the screenshot below, I'm trying to cut down the max length of the Job Title(string field) to 28 characters o...

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Remove duplicate records in Report

Hi All,   To calculate the license count, I have created the report on sys_user_has_role whose roles are ITIL or approver_user. But in the report if same user is a member of 4 groups with ITIL roles, 4 records are shown in report. How can I remove du...

Case-sensitive coalesce field values

Hi, We have a requirement to implement case sensitive value for field. For example if the existing record has value "ABCD"  and another user insert the value of same field as "abcd" or "ABcd", then the system should accept the value. But if we will a...

shallumittal by Tera Contributor
  • 2616 Views
  • 2 replies
  • 0 helpfuls