HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...
Hello,I am new to service now and would like to know how I can get started with creating my own change control process which would define new forms, respective roles to take actions and move it forward?Thanks
Hi,I am looking for a way to produce a report or email to show agents when an incidents hasn't been updated or a few days?
Does anyone have a template or requirements documents that is a good starting place for gathering users / business requirements specific to SNOW.RegardsLes
Earlier on I was going to activate the Software Asset Management Core (ID: com.snc.sam.core) plugin on a subprod Istanbul instance as a first step to testing an integration.Except, although it is listed in https://docs.servicenow.com/bundle/istanbul-...
Hi everyone, We administer a domain separated instance of ServiceNow and do have many different requirements depending on the customer, one such recent requirement is to have the ability for a customer to write to their own assets. There is a grey ...
I've got an onSubmit catalog client script on an order guide setup to create a new user record in the sys_user table. On the first page of the order guide, I've got a reference field for the sys_id of the new user record that is create. What I ne...
When I 'Refresh Agenda Items', to create the workbench, I notice that all New items that need approval are listed first on the Agenda. After that all other open changes are listed in a random order. Clicking on 'Order' seems to just reorder them, how...
The out of the box relative duration 3 business days by 4pm, I take this to mean that a record created on a Thursday at 9:48 am should show has having 3 days left in the Business Time Left field. However, it shows the business time left as 1 day 11 h...
Good morning, Just wondering how everyone has their application access request form (end user available) setup in ServiceNow? Currently we're using the list collector, but wondering if anyone has any other (better) ways of doing this.Thank you ! Chey...
ctomasi The requirement is to override 'Post News' UI action on Problem table for its extended table. But it does not work(by steps provided in docs link below)since 'Post News' has empty Action name. And we are not allowed to touch OOTB UI action to...
Hello,I am trying to add a form button for a UI action that would convert an incident to a request. I know there is an OOB UI action to do this, but it currently brings you to the catalog to select the service and then you have to fill out all the ...
How can we modify the "number" field for Change Request or Request table so that we can be start the sequence number from says, CHG9000001 or REQ5000001? Any help will be appreciated.
I have a requirement in my project,I need to stop the change request to proceed further,If any blackout conflict exists.Please suggest .Thank you..
