Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge ) This came up d...
Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports? Example: The incident is a P1 but over the course of troubleshooti...
Hi , I have a requirement to hide all the categories Except "Project Tasks" under Tasks - > All Tasks How can i achieve it , can you help me where i need to make changes . In Time sheet Portal - > Tasks - > All Tasks - > we have the below categories ...
I'm involved in the testing of the Now Mobile app on company Samsung phones. We use Microsoft Intune to download apps that are restricted by company policy. The app has been downloaded for testing but it seems that there are other dependencies that t...
Hi All,How to change color of record to red in list view if priority is Critical ? Thanks
Hi All I have been asked to submit server stats for my servicenow application . The ask is to find CPU utilization , memory utilization , server stats for my snow application . Please guide
we have a Flag Article option for the knowledge Articles in native service now screen but the flag Article, is not available in portal side.
So anyone know what parameters to enter to hide catalog tasks, approvals, and group approvals in the service portal? I was able to use g_form.hideRelatedList("task_sla.task");to hide this in Incident form but now I need to know what to enter for thes...
Join us for another session of Ask the Experts! In this session, we'll be covering ITSM's Common Services Data Model (CSDM). The Common Services Data Model (CSDM) represents a shared set of service related definitions that span the ServiceNow® pro...
Hi All, I have created a after business rule. When change is created need to update the change record in the under parent field in release table. below is the script. var gr=new GlideRecord('rm_release'); gr.addQuery('change_request',current.sys_id);...
Hi Team, I am creating the incident through inbound action when email received to system with subject start with "machine" Email is receiving to system but ticket is not creating and it's showing the error as "did not create or update incident using ...
I have a requirement to let a user select multiple choices from a drop down list. See belowHow do I accomplish this? Can't find an OOB option for variable type that let's me do the above.
I have a Record Producer with a Multi Row Variable Set (MRVS) that is creating an HR Case. The resulting case requires an Approval needed prior to being fulfilled. I have been asked to include the contents of the MRVS in a readable, table format on...
I'd like to identify which users are subscribed to a specific knowledgebase I've looked in the specifc knowledgebase record, tried to run a report using the knowledgebase and knowledge tables without any success. The knowledge table does include the...
Hi All, How to write script in flow designer. I want to write the below code in flow designer, var groupValue=gr.assignment_group.u_auto_close_duration;var half = (groupValue/2).toFixed(2);var roundingValue=Math.round(half);var gDate = new GlideDate(...
