Hi, We have assigned the itil_admin role to some users however have noticed we are unable to assign tickets to these users. When we type their name in the assigned to field, 'invalid reference' is displayed. The user is present in the user table and ...
Recently upgraded from New York patch 9a to Paris Patch 1 hotfix3. But the mid Server didn't get upgrade. Error below Reported mid server version 'newyork-06-26-2019__patch9a-06-24-2020_08-10-2020_1624' is not compatible with instance version 'paris-...
Hi Team, I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records. These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it w...
Hi All, We have implemented AD account password reset and once password reset is successful we are sending new Temporary password to user. As we are emailing the password, it's available in activity of requested item. We have tried to apply Email Acc...
How to create a choice list variable in a record producer? I have a list of choices. How to create a variable, of which user selects a choice from the available choices. Can some one help me ?
I have a rest API integration in place when any change request created in Source will be created in Target instance as well when I put any value in Description field with special characters. for EX: " Creation of change " OR " change is created 12#"...
Hi, I'm writing a business rule on User table, this business rule should execute only if the user is part of a specific group. Can some one help how to put in Condition in advanced tab. I had a property created with the group Sys id
We have employee terminations that need to happen at certain times of the day based on time zone. If an employee is being terminated on 9/1 in the US/Eastern that employee termination should fire at 5:00pm at the end of 9/1. This works fine for that ...
Can you share an example how to create 3 catalog tasks in workflow assigned to different assignment group? The logic should be: Create task 1 - assign to group A only if task 1 is completed Create task 2 - assign to group B only if task 2 is complete...
I want an email field on incident form but can't see the email field/field type in form designer/form layout. How to enable/make visible the email field ?
I need a big help on this integration since the log is not enough to troubleshooting. How do I collect detailed log or maybe do steps to make sure what's the part of integration is getting any trouble. I have done the same steps in the Postman and ev...
Hello, I am a DBA and we have shell scripts written to email the DBAs when a database goes down or a server reboots. I would like to integrate it with service now, so that an incident is created in service now with appropriate priority. I would lik...
In my select box I am adding several choices. I want the user to be able to select multiple choices, and not be limited to just one.I was hoping to use the select box to do this, because:There will be several select boxes that hold different choice...
When links are sent from ServiceNow to a non-itil user, they click they link and it takes them to the Service Portal and not directly to the record that they clicked. We can workaround this with Incidents because open Incidents show up in the user's ...
Hello, I am a Service Desk Technician II for my company with ServiceNow admin access. My manager and I were tasked to run servicenow as adminstrators. Both of us have had fundamental training, but there's still a lot we're trying to figure out. We ar...
