We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...
I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3. The MRVS will be populated on the request form. In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...
Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?
i have created one catalog item under that created two variable 1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user. actually my requirement is to show instead of name I want to show ...
Hi All, Please explain me below question. Why we need to use meta field in catalog item and give identifier name when catalog not visible in global search in portal. Thanks, Varma, .
I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...
In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use. For example,drop_off=false^stage=draft^EQ Thanks,-Stephen
How to add duplicate CI's in report Kindly help with that
Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...
How to troubleshoot the REST API? Thanks Ram
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
