How to populate change request field information to change task

Zuri · ‎04-08-2022

I want to copy information from change request when new change task is added.

change configuration item

Change task I want the field to auto populate information from change request

Filipe Cruz · ‎04-13-2022

Hi Zuri!
I think I did a mistake there!
I pointed you to sc_task table and not the change_task table!

Your code should be something like:

var gr = new GlideRecord("change_task");
gr.addQuery("change_request", current.sys_id);
gr.query();
while(gr.next()){
   gr.planned_start_date = current.getValue("start_date");
gr.planned_end_date = current.getValue("end_date");
gr.update();
}

Only use the gr.update() if your business rule is executing AFTER update. If it is Before update remove the gr.update().

Hope this helps!!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

View solution in original post

Filipe Cruz · ‎04-08-2022

Hi Zuri!
Sure! That way even if you create a new task the fields will be synced from the change to the change task again.

Don't forget to mark my answer as correct so it can help others with similar problems!

Best Regards,

Filipe Cruz

Zuri · ‎04-11-2022

I was wondering is there a way to update SCtask dates if the Change Request dates have been changed?

Filipe Cruz · ‎04-11-2022

Hello Zuri,

Similar concept as before: create a BR on the change request that will update the fields on the related SCTask.

Please mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

Zuri · ‎04-11-2022

is clearing the dates

current.start_date = current.change_task.planned_start_date;
current.end_date = current.change_task.planned_end_date;

Filipe Cruz · ‎04-11-2022

Can you paste here the code you used?