How to populate change request field information to change task

[Zuri]

I want to copy information from change request when new change task is added.

change configuration item

Change task I want the field to auto populate information from change request

[Zuri]

[Filipe Cruz]

Hi Zuri!
Can you share the exact code you set in the business rule?

[Zuri]

var gr = new GlideRecord("sc_task"); gr.addQuery("change_task", current.sys_id); gr.addQuery("active", true); gr.query(); while(gr.next()){ gr.start_date = current.planned_start_date; gr.end_date = current.planned_end_date; gr.update(); }

[Filipe Cruz · Accepted solution]

Hi Zuri!
I think I did a mistake there!
I pointed you to sc_task table and not the change_task table!

Your code should be something like:

var gr = new GlideRecord("change_task");
gr.addQuery("change_request", current.sys_id);
gr.query();
while(gr.next()){
   gr.planned_start_date = current.getValue("start_date");
gr.planned_end_date = current.getValue("end_date");
gr.update();
}

Only use the gr.update() if your business rule is executing AFTER update. If it is Before update remove the gr.update().

Hope this helps!!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

[Zuri]

Thank you @Filipe Cruz