How to populate Location Fields in Requested Items?

[1-team]

Good Afternoon,

My company is running SNOW\Helsinki. My question pertains to the Service Catalog. Whenever you filter Requests or Request Items the location field is blank. Whenever you access a Request, the location field is blank. How do I enable the data field to be populated? What I am looking for is going to be based on the user's profile. So, when they submit a request the aforementioned fields should be populated based on the caller information or their profile information.

I appreciate everyone's time. Thank you.

[prashantnagaral · Accepted solution]

Hi Steve,

I suggest creating a business rule that executes on insert of the Requests or Requested item to populate the location to the user's location.

Refer attached screenshots

Mark it as correct if above solution resolve your query.

Regards

Prashant

[1-team]

Under "Actions" "Set Field Values" "Requested for.Location" is not an option for me. Everything else in your images I can do.

[prashantnagaral]

Hi Steve,

You should do dot walking on Requested for field then select location field to set.

If you don't want to set the field value from Actions then you can write a small script by enabling Advance script option.

Can you share the screenshot.

Thanks

Prashant

[heidiyablonski]

Thanks, that was the problem. I needed to dot walk and it's working!