Hello, I am having some trouble figuring out why the following logic is returning TRUE when the following conditions exist: deviceModel = NotebookDNSDomain = "WORKGROUP"reqType = "Re-Install Computer"shared = "Personal Device" My expectation is to re...
Hi, Yokohama instance, cleanly followed the process post-zBoot.Narrative name: Service Operations ITSM + ITOM (Yokohama)We have several instances but not all can be GenAI enabled and I would like to install an ITSM & ITOM focused narrative via DemoHu...
Hi,When we are trying to create a HRcase by using "+" in hr agent workspace it is not visible to the option and it is not loading for sn_hr_core.basic role but admin users can able to seeing that form.Can anyone please help on this, It will be useful...
I am using Catalog UI policy to display/hide fields depending on a value in another field.1. On my PDI the data from the fields displays:2. On the company dev server it displays other data in the drop down list.3. The variable setup:4. Data displays ...
Hello,This question is really broader than Incident but I had to choose one, so that's my choice of the day.I am wondering if someone can please provide official definitions for the Affected CI's and the Impacted Services. I'd like to start to use th...
After the Yokohama release, users are no longer able to add or remove inactive incidents in the 'Incidents Caused by Change' field on the change record. Previously, users were able to add or remove inactive incidents before the Yokohama release.
Hi, We're facing an issue where embedded images in incoming emails are not displaying properly for non-admin users in ServiceNow. Example: For a HRcase like , the original email contains embedded images. Admin users are able to view the images in act...
Hello Team,I’m working on a use case where a user sees a list of courses in the Service Portal, but the course link [catalog item] should only be visible after getting approval from the manager. I want to hide the course link field until the approval...
Hi All, Can you tell me once the catalog item is created(sc_req_item) table, in which table all the variables values are stored in the ServiceNow tables. Thanks and Regards,Chandan
HelloI was watching the discussionReusing Client ScriptsNow I want to reuse client scripts for catalog items that will work under Service Portal. But we have the issue that the functions declared at the onLoad client scripts, are not recognized by th...
Hi, I am new to transform map scripts and we have a requirement to filter the active record before the scheduled import runs. So we have a transform map to create and update data records from GDD instance to Servicenow. We have few reference fields i...
Hello everyone,I'd like the last comment of my task to be sent to the request's commenters. Currently, it's only getting the string "Request for additional information:" but can't get the value. Here's the script I created for the UI action:if (gs.ni...
I want a popup on the incident form if I try to resolve the incident while the associated alert is still open and help me the script and solution. thanks in advance
Hello everyone, I'm working on a Subflow that transitions to the Complete state when a sysapproval_approver record is set to Approved. However, when I Reject a record, the Subflow execution remains in the Waiting state.Does anyone know how I can...
Hi everyone,I'm building a custom Service Portal widget that allows users to either accept or reject a proposed solution on an incident record when it's in the Resolved state.The "Accept Solution" button works perfectly and updates the incident state...
