ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Minimise the number of errors per day

Hi all,I'm working on one health scan finding, I need some help on below finding- Minimise the number of errors per day============================Have a System Admin check the Error log continually during development and regularly in production. Act...

NarendraK14 by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have created UI action "Problem" on incident form and made configuration to create problem record when i click on "problem" button now i want to achieve that created problem number should get visible in problem field.

I created BR, after insert/update (function executeRule(current, previous /*null when async*/) {var num = new GlideRecord('problem'); num.addQuery('number',current.parent.number); num.query(); while(num.next()) { num.problem_id = current.number; num...

kartik1 by Tera Contributor
  • 3008 Views
  • 8 replies
  • 4 helpfuls

Resolved! How to autorefresh a widget for each 5seconds?

Hi guys.I am trying to auto refresh the widget for each 5 seconds without refreshing the page. I have tried the following client script,but it works only on page load not refreshing automatically for each 5 seconds.   function($scope,$timeout,spUtil)...

sana11 by Kilo Guru
  • 4833 Views
  • 5 replies
  • 2 helpfuls

Users in the group are not able to view reports/Dashboard

Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...

Resolved! Add Resolution Code to comments

Hi all, how can we add the resolution code in to the comments, so that the creater can the the resolution code inforation in the comments?  Thank you

BuriB by Tera Expert
  • 1204 Views
  • 9 replies
  • 4 helpfuls

Resolved! Catalog item date variable.

Hi All,I am working on a requirement.I have 3 catalog variables 'Policy', 'Date' and 'exemption'. 'Policy' refers to a custom table 'abc' which has a column 'end date' and 'name'. 'Date' is a date variable and 'exemption' is a multiple-choice variabl...

abhisek by Tera Contributor
  • 1100 Views
  • 10 replies
  • 1 helpfuls

Resolved! date variable auto populate

Hi All,I have a date variable 'abc'. I have another 2 variables 'policy' which refers to a custom table xyz and the multiple choice variable 'related to'. The xyz table has integer field 'expiration' and a string field 'name.The requirement is, if th...

abhisek by Tera Contributor
  • 786 Views
  • 4 replies
  • 2 helpfuls

Parse Email subject via flow designer

Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...

Resolved! Time picker variable type in catalog item

Hi All  i want to create a Time picker variable type in catalog form for that i configured widget it's working fine as time picker but i want to set default time as 12:00 AM. Default time was not working please help for this. For HTML template :<div ...

poco by Tera Contributor
  • 788 Views
  • 1 replies
  • 0 helpfuls