I want to create 5 incident tasks whenever priority field changes to critical

Incident getting added on problem form under related list 'Incidents'. Need help to understand how?

Whenever a problem is added on problem reference field on incident form. Current incident gets added to related list "Incidents" on related problem record. How is it happening?  Also how can i implement same process for change request that when a cha...

Need to send a Attachment via API without integration hub .

Hi AllNeed to send a Attachment from servicenow to an third party tool via API without using integration hub plugin.Content type - multipart form dataNote- the third party tools not supports the encoding and decoding of base64 format. Thanks you in a...

how to send update notifications to users selected in list collector when the RITM is updated?

I have a catalog item that has a primary_contact list collector. After the request is submitted, i want to send a notification to the selected users(s) on this list collector anytime there are updates to the RITM. I've tried several methods but canno...

Query Regarding Rapid7 Integration with ServiceNow Without Vulnerability Response

Hi Experts, I have a quick question regarding the integration of Rapid7 with ServiceNow. Is it possible to configure this integration without utilizing the Vulnerability Response module? If so, what would be the best approach to handle and resolve vu...

pulling updated user badge information

i am currently using the badge integration and have pulled in all the user badge information from a sql db of a security system , would need some advice how to keep it updated as user might lose their badge and replacement done , how to pull in updat...

After Xanadu Upgrade, when we open cab work bench record we are getting Below Java script error.

After Xanadu Upgrade, when we open cab work bench record we are getting Below Java script error. "running Client Script "Load Next Available Time script": ReferenceError: ScriptLoader is not defined". 'Load Next Available Time Script' is a OOB client...

Report creation related issues.

Hi Team, I have a doubt regrading report creation. I want generate a report  which will show Requested item no. , approval group, action date, comments on that RITM, action date . Thank you

What is the best way to identify a similar or related incident(s) by the contents of description / work notes?

Hi everyone,Is there a way to identify any related previous incidents based on the contents of the description, short_description and/or worknotes?  Is there anything oob that would enable us to 'link' incidents based on the contents of some or all o...

Problem SLA's

HiWe are trying to implement new SLA's for problem tickets. Could someone guide us on how to implement them what should be the start and stop conditions based on the problem states.

How to change servicenow logo

Courses for AI or ML

Hello All,Which courses or certifications should I learn related to Generative AI or ML?ThanksMahesh