"Attached Knowledge " tab
In incident form i am able to add the Attached knowledge tab in related list, but After that is not visible , please help me on this how to resolve it.
Forum Posts
Service catalog variable
Creating a variable without a name, where only the text box should visible (Label should not be seen in form)
Service Portal AI search
Hello everyone, I have a custom portal enabled which is my default landing page.I have enabled the AI search and configured the ai search. On any keyword search and clicked on search button it takes to another page to display the results where i ...
How to check data of microsoft account imported in service now instance by using intune intgration
Hello Community! I have configured the connection with microsoft account by using intune integration.How to import data in service now.where I need to check data? Please help!
Resolved! I want to convert Select box into List collector. Those choices are new. How should I do?
Good morning.I have a Catalog Form on which, for a question, we have choices (Select box type). But user wants to select multiple choices. How can we do this? I know, one method is, we can go with check-boxes. But how can we go with List collector? S...
standard change proposal - change request values
Hi Team! in our standard change proposal "propose a new standard change" we have assignment group mandatory under the "change request values", i know change request values can be edited in the "standard change administration" module but im looking fo...
Resolved! How to prevent adding duplicates in list collector
Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...
Change request values - Standard Change - Propose a new Standard Change Template
Hi All,In Propose a new standard change template, there is a variable - Change Request Values.I do not want all fields to be shown, only few fields should be shown.Let me know how to achieve this.
Requestor comments are not seen by agent
Hi experts,we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see. How can we fix this issue? TIA
Resolved! Using KM for internal processes
Is anyone using the Knowledge Management Module for non-technical processes and information? I'm striving for simplicity, so I'm considering using the Knowledge Management Module for storing internal processes as well. Examples:Major Incident Managem...
Resolved! Outbound Rest Message (which uses OAuthToken) not working in the Run script Workflow
Outbound Rest Message (which uses OAuthToken) not working in the Run script Workflowvar r = new sn_ws.RESTMessageV2('<Rest Message>, '<method name>');r.setStringParameterNoEscape('userId', '<userId>');var response = r.execute();var responseBody = res...
I am getting below error while uploading excel for load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 Format. You are call
Hi @Ankur Bawiskar I am getting below error while uploading excel in load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 F...
MID Server in K8S -> readinessProbe & livenessProbe
Hi there, we setup our MID-Server in a Kubernetes Cluster with ArgoCD.I woundering about the lifeness and readiness Probes. We found a script "check_health.sh" in the MID-Server Application, but it doesn't work as expected. I give the container the w...
Importing data from csv
I have this use case where I need to import some data into servicenow. This dataset is used to assign Ids to employees based on their location. A particular location can have ids ranging from 1-9 and A-Z and there are say 15 such locations. Some of t...
Replace Rule Base list in Order Guide with something live or dynamic?
My goal is to have a select box that does not require constant maintenance of Rule Base items in our PC Order Guide catalog item. We are constantly adding/modifying/retiring software catalog items, and having to manual update Rule Base items just add...
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