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integration of SNOW incident with Azure Devops

Hi all,I am new to integration. Our client have one requirementsEnable bidirectional sync between SNOW records +ADO allow for-1)Creation of an ADO task directly from a SNOW record, without needing to duplicate the effort between both system.2)Bi-dire...

17samal17 by Tera Contributor
  • 2083 Views
  • 3 replies
  • 0 helpfuls

Error on Servicenow Jira Integration using Jira Spoke

Hi, We have trying to implement Jira Integration in ServiceNow using Jira Spoke. In Flow we are using create issue action and while setting additional field values we are facing below error for one field value.Error:Can not deserialize instance of ja...

syam1 by Tera Contributor
  • 1050 Views
  • 7 replies
  • 0 helpfuls

Resolved! Catalog item remains in draft state after submission

Hello,I am working on a scoped application where I published a catalog item. Then now, I would like to modify the catalog item. After editing in the catalog builder and submitting it, the state goes from checkout to publishing then back to draft agai...

kader by Tera Expert
  • 939 Views
  • 1 replies
  • 0 helpfuls

Unauthorized change

Hello All,I am trying to create an authorized change by configuring OOB process but I couldn't be able to open any unauthorized change.I have made the changes on CI but it's not working.Basically, I have to implement an OOB unauthorized changes proce...

Community Alums by Community Alums  
  • 881 Views
  • 6 replies
  • 0 helpfuls

Resolved! Adding variable text to short description on record producer

Good Afternoon, I am trying to add text to the short description on a record producer. It is a combination of some static text and the value of a a variable on the record producer and I am having a bit of trouble. The short description should display...

riskay123 by Mega Guru
  • 1807 Views
  • 4 replies
  • 7 helpfuls

Info message in Porta

Hi Team,I have requirement that when I search with the non existing record in the portal it should give an info message and with link to the incident list. Please help me with the requirement. Thanks in advance.  

DSV22 by Tera Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

Request Form Visibility

Very new to the ServiceNow platform. Sort of learning on the fly until we secure an engineer.We have a request form for our HR team that only they are able to see. When an HR employee logs into the Employee Center they see a button called "HR Request...

How to send the JSON metadata to the 3rd party system

Hi Team, Can someone please help me on the below requirement I have written script include for the REST API to send the JSON metadata to the 3rd party system and for that i have written business rule when an record is created and update it needs to s...

nikhitha24 by Tera Guru
  • 462 Views
  • 1 replies
  • 0 helpfuls

Column width

Not sure if this is the right place to raise this question...How do you adjust the width of a column when looking at all tickets, I can modify the column by using 'Personalize List Columns' and add/remove etc Would like to be able to drag the width o...

by  
  • 18418 Views
  • 36 replies
  • 27 helpfuls

Whitelisting IP's for custome application

How to whitelist specific IP addresses for custom application ?1. Client has given some IP address to us and they want to whitelist those IP address for particular custom module.We are trying to do this by ACL but not sure about which type & operatio...