We recently identified that the "Change Notification" in ServiceNow is not triggered due to its dependency on the "label.notify" event. ServiceNow Hi Support confirmed that this event was deprecated years ago, meaning no script generates it anymore...
Hello Community, I have a question to see if you all can help me out on how I can successfully improve our onboarding. (question at the end of the post) I am designing it as an order guide at the moment. Right now, users submit a request for a new wo...
I have a catalog item that creates a catalog task. One of the variables on this catalog item is u_status. When that variable is changed to Complete and the record is saved, I would like the state to change to closed complete(3). I have tried an onSub...
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
Hi Team , need to enabled guided tour , while creating getting below error .I followed below steps but still not et enabled need help to fix this .
Hello! I have a catalog form where based on 3 variables I would like to auto populate the priority of a request ( RITM ) once the request is submitted as below - I am thinking of creating a Before Insert Business rule for it. But I would like to kn...
Write a GlideRecord query to retrieve all inactive incidents created in the year 2024 with priority 1, 2, or 3 and an empty assignment group?Write a Business Rule script that automatically sets the "Short Description" field to "High Priority" when th...
Hi All, I have created a custom table and by default read, write, create and delete ACLs are created as per OOB functionality. The requirement is: (1) only my group should be able to read, write, create and delete access to this table. ...
Good morning.On a Catalog Form, I have a Workflow. The requirement is on RITM, whenever the person closes the REQTASK, the same person should be added the Approver on RITM.How can we do this? Through User Approval - Run script? (Screenshot below). In...
How to set variables field both as mandatory and readonly.
Can we upload an external Excel sheet and fill ServiceNow Time sheet Portal? Is it possible? Is it possible to have an excel template of the (time_card) record that the user can complete multiple of and then have them uploaded into ServiceNow Time sh...
Hello community, We have requirement where from single request, user can raise a bulk user access request for multiple domains, but each domain owner has to receive single approval request for bulk users. For example, if a user selects 5 users to get...
Hi Experts, I am looking into completely new SNOW instance Knowledge management form with such OOB fields 'governance' and 'confidence'. For field 'confidence' I see choices: 'work in progress', 'validated' or 'not validated'. How is this different f...
Good afternoon,We have recently moved from JIRA Server to JIRA Cloud and I'm rebuilding our old integration to work with the JIRA Cloud setup.I followed all the instructions to the letter and succeeded in getting my OAuth token from JIRA. So far so g...
Good morningIn the ServiceNow Time Sheet Portal, why is the "Generate Time Cards" button not working. How does it work? On Clicking, why does it show "No time cards created". Please help me out.Also, I guess, if we click on the Generate Time cards bu...
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