How to populate Location Fields in Requested Items?

1-team · ‎04-07-2017

Good Afternoon,

My company is running SNOW\Helsinki. My question pertains to the Service Catalog. Whenever you filter Requests or Request Items the location field is blank. Whenever you access a Request, the location field is blank. How do I enable the data field to be populated? What I am looking for is going to be based on the user's profile. So, when they submit a request the aforementioned fields should be populated based on the caller information or their profile information.

I appreciate everyone's time. Thank you.

prashantnagaral · ‎04-07-2017

Hi Steve,

I suggest creating a business rule that executes on insert of the Requests or Requested item to populate the location to the user's location.

Refer attached screenshots

Mark it as correct if above solution resolve your query.

Regards

Prashant

View solution in original post

1-team · ‎04-10-2017

I did the dot walking and it worked. Now I am going to test and see if the fields start populating. I will get back to you all.

Steven M. McMinn Sr

IT Process Analyst

Information Technology

First Quality Enterprises

+1 (570) 384-1810 — (W)

+1 (570) 295-9524 — (M)

smcminn@firstquality.com<mailto:smcminn@firstquality.com>

1-team · ‎04-10-2017

Thank you Prashant, this is working now. I appreciate your time.