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How to pull "Requested Item Summary" field values of sysapproval_approver to notification body?

sharsha
Kilo Explorer

How to pull all related field values of "Requested Item Summary"  of a sysapproval_approver record to a notification body using Email template in Servicenow?
Please see attached and advise if you've any idea!?

1 REPLY 1

Danish Bhairag2
Tera Sage

Hi @sharsha ,

 

Is the requested item summary same as what the requestor has filled while submitting the form. If yes then it's pretty simple. You can do a Glide record query on sc_req_item table with filter as current.number(RITM number). Then u can access those variables like gr.variables.requestor. this way u can populate whatever u want in the notification body.

 

Thanks,

Danish Bhairagdar