How to remove Service portal approval rejection alert message "Comment cannot be reviewed by techni"

[sivakumar_raman]

Hi All,

In Service portal after clicking approval rejection button one blue alert message is coming over top of portal page which customer doesn't like and asking to remove those alerts highlighted in attached image. Please help me that where I can fix this alert message.

Thanks,

[Harshanubhutee]

hi @sivakumar_raman Can you share the error message? preferably a screenshot, please?

[venky18]

Hi @Harshanubhutee  after rejecting the ticket from employee center portal the rejection comments were getting appeared as an ifo message i tried to find out where it is coming but no luck want tohide the info rejection comment how to achieve