How to report on Time to Approve (Requests)

[lisaba]

Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.

Thanks, Lisa

[rlatorre · Accepted solution]

There is a field on the task table called "approval_set". This should be populated with a date/time when a record has been approved. You can report on the span from opened.

You can also create a metric to calculate the duration for easier reporting.

[lisaba]

That's it! Thank you very much.