How to report on Time to Approve (Requests)

lisaba
Kilo Explorer

Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.

Thanks, Lisa

1 ACCEPTED SOLUTION

rlatorre
Kilo Sage

There is a field on the task table called "approval_set". This should be populated with a date/time when a record has been approved. You can report on the span from opened.



You can also create a metric to calculate the duration for easier reporting.


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2 REPLIES 2

rlatorre
Kilo Sage

There is a field on the task table called "approval_set". This should be populated with a date/time when a record has been approved. You can report on the span from opened.



You can also create a metric to calculate the duration for easier reporting.


lisaba
Kilo Explorer

That's it! Thank you very much.