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‎01-09-2018 11:26 AM
Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.
Thanks, Lisa
Solved! Go to Solution.
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‎01-09-2018 12:46 PM
There is a field on the task table called "approval_set". This should be populated with a date/time when a record has been approved. You can report on the span from opened.
You can also create a metric to calculate the duration for easier reporting.
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‎01-09-2018 12:46 PM
There is a field on the task table called "approval_set". This should be populated with a date/time when a record has been approved. You can report on the span from opened.
You can also create a metric to calculate the duration for easier reporting.
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‎01-09-2018 01:31 PM
That's it! Thank you very much.