Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How to restrict creation of incidents for auto reply

JakkamsettiP
Tera Contributor

‎11-07-2023 02:27 AM

Hi,

 

Could anyone help me to restrict the creation of Incidents for auto reply from users.

 

Thank you....

0 Helpfuls
  • 667 Views
2 REPLIES 2

AlpUtkuM
Mega Sage

‎11-07-2023 02:59 AM

Hi, 

 

You need to go to Email Properties amd then modify this property : Ignore email when subjects starts with text accordingly.

0 Helpfuls

JakkamsettiP
Tera Contributor
In response to AlpUtkuM

‎11-07-2023 11:25 PM

Hi Alp,

 

Thanks for your response. I could not find the Ignore email in email properties, could you please attach the snip where we can find this. Thank you.

0 Helpfuls