How to Restricting fields in list view

SD30
Tera Contributor

Hi,

I need to Restrict the On Hold Reason Field in the List View. 

In Detail : When the status is on hold then On Hold reason Field will be populate in the Incident form. This is working in Incident Form.

But in the List View I am able to update the On hold reason field irrespective of any status.

Please let me know to restrict the On Hold Reason field based on status. 

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@SD 

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Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can use list_edit ACL and block the field update

OR

you can use before update BR and block the update

OR

you can use onCellEdit and block the update

Discuss with your customer and choose the method accordingly

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@SD 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader