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09-20-2022 02:13 AM
Hi,
I need to Restrict the On Hold Reason Field in the List View.
In Detail : When the status is on hold then On Hold reason Field will be populate in the Incident form. This is working in Incident Form.
But in the List View I am able to update the On hold reason field irrespective of any status.
Please let me know to restrict the On Hold Reason field based on status.
Solved! Go to Solution.
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09-21-2022 08:03 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-20-2022 02:17 AM
Hi,
you can use list_edit ACL and block the field update
OR
you can use before update BR and block the update
OR
you can use onCellEdit and block the update
Discuss with your customer and choose the method accordingly
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-21-2022 08:03 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader