How to send custom notification to particular field which is present in variable set in the form?

[kavithan]

I want to send custom notification to the email field which is present in variable set in service catalog. How to achieve this?

[Voona Rohila]

Hi Kavithan

What did you try so far?

you can use eventQueue to trigger a notification and pass the value from your email field as parameter1/parametr2 

gs.eventQueue('event_name',current,param1,parm2);

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/platform-events/task...

[kavithan]

I have tried dot walking to select that field in user/group fields in notification.

Here i want to send notification when ritm is closed complete state to the additional contact field which is present in variable set. 

can you please describe in step by step process?

[Voona Rohila · Accepted solution]

You cannot dot-walk it

You should trigger event from BR and pass the variable set value as paramter.

The BR should be triggered when ritm is clossed complete.

Check below link for steps.

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

[kavithan]

It is working. Thank You So much Rohila Voona.