How to send notification reminder to update Knowledge articles every 90 days?

Salah2
Tera Contributor

Hello,

We are trying to get Kb article authors to update publication every 90 days.  

We did not see anything OOB that would allows to do send notification 90 days after Kb article is 'published', but we found Scheduled Script Execution: Notification for Article Expiry Warning. 

Is it possible to modify the script below to lookup the 'published date' instead of 'expired date'? I am new to this, i will greatly appreciate any help.  thanks.  

Condition:

answer = false;
if (gs.getProperty("glide.knowman.enable_article_expiry_notification", "false")==="true") {
    var gr = new GlideRecord('kb_knowledge');
    gr.addEncodedQuery('workflow_stateINpublished^valid_toONNext month@javascript:gs.beginningOfNextMonth()@javascript:gs.endOfNextMonth()');
    gr.query();
    answer = gr.next();
}

Run this script:

new KBKnowledge().notifyForExpiringArticles();

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

like this

Remember to Save and Activate the Flow

find_real_file.png

find_real_file.png

find_real_file.png

Final Flow

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

17 REPLIES 17

Yes, as far as i can tell, it is setup correctly.  

find_real_file.png

@Mekonnen 

I haven't used that activity.

So not very sure on that

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar Thank you for looking into it.