Morning!I am working on an effort to populate information from an incident record into a KCS knowledge template.While this works out of the box, the template has limitations. I have the need for several choice list, select box, drop down style field...
HI , There is one issue we are facing . Regarding the number of views counted when reading a knowledge article, its counting view twice when we try to view the kb from UI action link on the KB form .If we directly search the KB in portal with the KB ...
Say I have an incident, "INC123456" and I want to report on when the 'status' of this incident changed, or the 'assigned group' changed, or to get a timeline of 'reopened_time' entries.Is there a table on Service Now that logs these sort of changes t...
Hi,I need to create a notification that contains a different message based on the recipients.In particular, "opend by" and "requested for" belongs to two different companies so i need to send them a different link to the ticket.
Is there an easy way to edit a work note? I saw some of the posts from 5 years ago, but I was wondering if it had gotten an easier. Such as maybe a plugin? Or is it possible in the next release or two? We're currently on Jakarta. Thank you.
Hi all. I have created new header for service portal and added some menus. here I have not added "tours" menu,its coming automatically. I don't understand from where its coming Guys can anyone guide me? Thanks!
Hi All, Hope you are doing good. I have a requirement, after 3 business days of approval creation if no action is taken then it should cancel all approvals which is created for that RITM. Can anyone help me on this. If possible, you can provide solut...
Hello, User is not able to login(SSO) into ServiceNow instance. Getting error message as "Logout Successful" Tried below remedies but, Still issue Persists:clear cache and loginIn Ldap user is active and also in ServiceNow user is activeUserid in LDA...
we have to create a related list on service offering records, under this related list we have to show related "Plans" via plan asset records.here we have a common field "item" in service offering and plan asset tables. plan asset record has 'plan' fi...
Hi,I've requirement to give 'write' access to the user having a particular role to 'Risk Score' field available in "sn_vul_vulnerable_item" table. Please see the screenshot as below (by default this field is read-only): I've created a role called "sn...
Hi all, In General ITIL users will land up into navigation page, but i want to change the default landing page to Agent workspace page instead of navigation page. Is it possible to change the default landing page.
I have an issue with problem records, when I click on resolve, the problem record is closing directly without checking the active open problem tasks, I need to stop the problem resolving, problem resolve will happen only when the active/open tasks ar...
Hi All,I have a requirement where I need to use variables of record producer for notification but there is no direct reference for the record producer variables only I can see the variables in form but on the notification table I am not getting those...
I have a Due Date field on my catalog form, named csc_due_date. In the workflow on the Create Task activity, I'm using the due date on the task ticket. I'm using this script: task.due_date = current.variable_pool.csc_due_date; The due date field gets...
