Hi Everyone, I followed below blog to be able to link category and subcategory for a catalog item in a service catalog. While the linking works great in the form, i am not able to get the same mapping work in the flow to write any conditions. https:/...
I have a requirement to send a notification after a catalog task closes in a workflow and have the attachment(s) on that task be included in the email notification. The workflow is created on the 'sc_req_item' table. From searching other posts I thou...
Hi, could you please let me know if you have used/added user from sys_user table to group (sys_user_group) using Flow Designer? If so, how do you do it? What action do you use ? I can't seem to find the action Or does anyone know how to automate addi...
Hello,My requirement is to export the form fields into a word document that i needed (not all the fields) . I have found an intersting implemenation in the below youtube url but i would need the steps for implementing the same.I need it when we open ...
Hi, I am trying to change only date format in my datetime field in a notification. For this i am using an email script. Here is the current format : 2-1-2022 11:21:56 AM EDT, i want it to be changed to 2/1/2022 11:21:56 AM EDT I dont want to make any...
I'm creating some tests for change requests now that we are upgrading to Istanbul and I have not found a way to verify that an advanced reference qualifier is working. For example, we filter the assignment group to exclude certain groups, and would l...
I have two table A, B and i want to make report based on their relationship how to do? Thanks in advance.
We need to monitor the Node Log File due to some connectivity issues with Azure.Where can I find the Node Log Files (what table)?
Hi Everyone, I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent. When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and ...
Is it possible to view tasks (incident, ritm etc) where SLA's were not attached?
Hi all, I have group field(reference to group) when i select any group, that group members need to populate in list collector field(List collector reference to user ). i want to show that particular group members in list collector field remaining gro...
Hi All,I have below scenario and need help for this,i am creating a change and ctask through service catalog request. so brought a field called parent (Requested item backend name :parent.parent) on Ctask form and i need to make its variables readon...
Hello, I'm trying to add some additional information to our "Approval Request - Req/RITM" request, which utilizes the change.itil.approve.role.req email template, and I'm wondering where I can see a list of available fields that are being Dot walked ...
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