Need to add options in "Other" tab on time sheet portal
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
Forum Posts
Resolved! Need a"Assigned to me" UI action in incident form and visble to particular group users?
Hi All, I have a requirement that need "Assigned to me " button on the incident form , this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when selec...
Resolved! Create Multiple Catalog items (along with variables) in scheduled basis
Hello Experts, My requirement is to run a scheduler to check for new users in every 4 hours and if found, create new joining requests automatically for the user. Please let me know the feasible procedure for this. Thanks, Satanik
How to hide a Service Catalog Item based on the logged in user's company
Hi All, Problem: We have users from multiple companies share our ServiceNow instance, because the support team is shared. Recently we decided that few of the catalog items are not applicable to Company A as much as it does for Company B and Company C...
need help passing data into a modal client and server scripts
I have a model that would run on the incident table and when the use clicks this modal it woul dchange the incident state and add a comment as to why its being changed CLIENT c.onOpen = function() { //ask the user for a string ...
There was an error with the partial preview API. in integrationhub. Any Suggestion?
There was an error with the partial preview API. in integrationhub. Any Suggestion?
Survey Management in ServiceNow
Hi, I am looking to create a report where I can see the feedback submitted from the Survey in the ServiceNow tickets. Need help with the report conditions that can help me see the survey feedback. I tried to see some of the OOB reporting on surveys b...
what are the plugins required for Service Operations workspace?
Hi All, May I know the plugins required for Service Operations workspace . Thanks In Advance. Thanks , Amulya P
Agent Workspace Timeouts
Our SD agents are noticing that when working in Agent Workspace the timeout is very short and kicks them out of ServiceNow causing a new login. This doesn't occur in the platform itself with other modules, just agent workspace. Any ideas on how to co...
Resolved! On-Call Scheduling implementation instructions and/or best practices?
Hi all, I'm about to roll On-Call scheduling on my ITSM project and was wondering if you can reference me to a step-by-step resource on this module implementation? I tried researching docs.servicenow.com but I was not quite clear on step by step proc...
Resolved! Help on a Query on context(string) in topic block virtual designer
Hi All, I am trying to create a topic(Test) in Virtual designer, where in I am calling the contextual search topic block in it. I am very new to virtual agent topics, could you please help me letting know what has to be placed at the place of contex...
How to add dynamic hyper link in the catalog item description?
I'd like to have the hyperlink as shown in below image. Based on the logged in instance hyperlink should redirect to dev or test or prod instances. Please help me how to configure this. @Ankur Bawiskar
Resolved! ServiceNow for Microsoft Teams - Register Request based chat
Hi All I am trying to set up the ServiceNow for Microsoft Teams integration in our test environment and having an issue. I have completed the steps outlined in the documentation for single tenant, however one part is missing. In the document related ...
Incident pending until....
Hi All, The customer ask me to implement a state "pending until" + date field on the incident table and SLA in pause with this state He need this because some request done via incident are not really an incident. Example : install a class room wit...
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
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