Resolved! How to make inactive users visible to user in report
User can only see active users, inactive users are not visible.
Forum Posts
How do you consider inbound emails - Incident or interactions?
Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...
retrigger approvals for what ever RITM's and Tasks that need an approval ?
retrigger approvals for what ever RITM's and Tasks that need an approval for only one time ?
Validate reference field in ATF
Hi All, when clicking on reference icon it will show some records How to validate all records in ATF. can any one help me out on this Thanks,
Need to show the Ritm Attachments in Sc task
Need to show the Ritm Attachments in Sc task but Its showing two Attachments. When i am raising a request and adding attachments and when i open user attachments its showing me two attachments. I have created a relationship for attachments which i ha...
Resolved! How to set Display value in business rule for state(choices)?
Hi All, Kindly help me . I got one requirement if the current choices start with pending then it changes to another state Work in progress the script: (function executeRule(current, previous /*null when async*/) { var state = current.state.getDispla...
Submit button in Service Portal
Hi, Requiremnt: Need to add a "Submit" button on the form and it should behave the same say like the order now behaves.
Proactive Problem Management - how to document/track if the solution had expected results
We are implementing a proactive Problem Management worklfow. In thinking about KPIs, we know it will be easy to track high level such as the number of overall incidents for a service, are there less MIs, etc. Has anyone had experience tracking if the...
How to create multiple sc task under one request.
Hi Experts I have catalog item form. If I select multiple options on my form ( Multiple check box) it should be creates multiple sc_task.
Resolved! I want to show username and email id in same field using reference table.Requester can select the multiple user name in the filed.
Hi Expert, I want to show the username and email id in the same field using the reference table. The requester can select multiple user names in the field. for example,user1 - user1@example.com,user2 - user2@example.com, how you can achieve.
Using Templates to create new incidents
I understand how to create a new incident using a template:https://instance-name/incident.do?sysparm_template=template_name...but how do you dynamically update it with other fields, e.g., ^caller_id
Resolved! Check if current date is in between two dates?
Hi, I have two new custom field in incident table called "Start date/time" and "End date time".I created one UI Page that comes when we click the UI Action button in incident form.I have only one message textbox field in UI Page with "Save" and "Canc...
Resolved! Modify Incident Resolution notes (close_notes) when related Problem is resolved
Hello everyone! We have this requirement to modify the Resolution notes (close_notes field) on the Incident table for Incidents that are linked with a Problem. Whenever we resolve that problem, the related incidents are updated automatically. From th...
Creating a custom report for Positive and Negative Customer Survey Response and not working as expected.
Hello, I built a customer report for Positive and Negative Customer Responses. I created a customer field named "customer response type". I also created 2 business rules . 1st rule. defines a positive response and 2nd rule that defines a negative r...
Resolved! Make auto populated field read-only
Hi Community Folks, I have a catalog form with 10 reference fields(from sys_user), I am using a script include a client script to get value based on the selected users, Now if 5 fields have data then have to be read-only and 5 fields doesn't have dat...
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