Hello,I have a string field 'platform'(u_platform) , i tried to convert it into Reference. I have deleted the field and created a new one with the same name 'Platform' (u_platform) but as a reference field. All this is captured in a single update s...
Hi Actually, I had 2 fields namely "Application" &"Original request" on exceptions table. Both are string fields. Now I have deleted that both variables and created new variables with type reference field. And i captured that in update set. When I mo...
Hello, I have an issue with the Scheduled Publish Date field on the Knowledge form. When I put some date in the future, the knowledge article is supposed to get into Published state, when the date is reached, but this does not happen at all, it just ...
Hi I am creating multiple RITMs from MRVS rows in Flow Designer. How can I create a number of catalog tasks based on the quantity field in RITM? Thanks
I have created a knowledge base for users of specific region. We want to provide a URL through which the KB article should open in the user's respective portal view through URL only and should not be searchable in portal itself. No other user except ...
Hi Community,I have a payload in JSON, I need to convert it to CSV and save it as a attachment in a problem record var ArrayJson = [ { "appname":"abcd", "created_at":705605232, "credential_id":"3d889-2e18-46b0-951c-8a3133c378", "expires_in":7200, "id...
Hi All, I have requirment which need to copy the all RITM varibles to sc_task worknotes. Could you please help on this to achive the requirment. Thanks all,Varma
I need to change the take survey widget and my surveys to show the short description of the Ticket. I couldn't find anything in the code.
User profile not showing Groups list of which user is part of.On other side in Group member's list Users record is visible. NOTE: I have chacked BR and Client script but no luck.Please guide to resolve this issue.
Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...
Hi All, I am trying to populate due date on sc_task and also on ritm based on a variable (effective date) in one of my catalog item. So, when effective date is filled, the same date has to populate on sc_task and ritm I have written a BR on sc_Taskta...
Unable to call other instance REST API(script) from action script and Oauth is working fine only if the request is on same instance.But when i tried to call other instance, getting 'User Not Authenticated'. Please somebody help on this. Thanks in adv...
Hi All, I am trying indexOf () function in inbound action to check the subject and assign to particular group. But indexOf( ) is assigning tickets to only one group. I have 2 almost similar subjects to validate like below, but it is not working. Emai...
Hello all, we have a rather complex requirement that cannot really be done through ootb, but I am looking for ideas that could make it work.Use Case:1. Customer opens a Case2. SLA triggers (e.g. 10 hrs)3. SD then creates an Internal Incident to solve...
Hello Expert, I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the rec...
