Resolved! If state=resolved show msg on top of form of incident
If state=resolved show msg on top of form of
Forum Posts
UI Action for Request Approval button for change
Hi All, 'Request Approval' button is not working if change type is Retro or Emergency.'Request Approval' button is working if change type is Normal. The existing code for is shown below. When you update the 'Approval Group' field in the change form w...
Resolved! Triggering schedule report from a server side script
hello experts,I want to trigger a schedule report from a server side script. For the time being i am triggering it using background script for testing. Following is the script attached. Can any1 tell me what is wrong in the script. If i trigger it ma...
how to set alert text in red color
How to set alert text in red colori have requirement on ui page on click of check box field alert should be visible in red text
Unexpected token: < error thrown from ServiceNow
In the below workflow screenshot error(Unexpected token: < ) is getting added in CATALOG task code written in Run script :- var User = current.variables.common_vars_requested_for.user_name; // User IDvar Domain = current.variables.var_select_domain...
Convert String to Date and Time using GlideDateTime Function in SNOW
I Have a requirement to auto create standard changes in bulk via excel sheet which contains the data by using flow designer. To auto populate planned start date and time and planned end date and time (in 12 hours format including AM and PM) on change...
Resolved! Dictionary override on assignment_group field and restrict those groups for Task table
I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task). But it should be restricted to the Assignment g...
Resolved! How to assign the catalog task assignment group to different assignment groups.
I have the catalog item form, There user select multiple groups(check boxes) based on the groups I need to creates the catalog task assignment groups. How to achieve this task using workflow.
Resolved! Scheduled Job script to call JSON Method GET
Hi All, I have a REST message of type GET (Location data )Next Step is to create a Scheduled job to parse this REST message in a Import set table and later transform it to the Location table. Any idea on the script to call the GET method JSON via a s...
setLimit(1); performance issue
Hi All When we are triggering multiple times this table it's not updating the records every time,For example, if we trigger 5 times this BR simultaneously by 5 people it will work for half of the time only.Any solution for this kind of performance is...
running a flow/workflow only once
Hello experts, i am stuck on a use case.I have a table in which at a time many records are getting inserted,for example at first 56 then 79 etc records got inseted i.e the count is dynamic. Now i need to send only a single email after the record ins...
Change management - Crawl Walk Run
Hi! Doing an implementation of change management for a customer with rather basic current process, but growth ambitions. Looking for some crawl-walk-run material to get input on what what is a must-have in the initial implementation and what can be ...
show the Reference field Value with Display name
Hi I have written below script for catalog variable which is type of reference I was getting the output but this is not displaying on the field The reference field I have Lob Name I was getting ABC as the backend but not populating on the field. ja...
Parse JSON and create record
Hi,i want to create new records in table when the api is triggered. My payload is of following format: { "TaskNum":"1", "TaskName":"ABC", "Link":"https://www.google.com/", "Data1":{ "Type":"T1", "Priority":1, "Date":"4-11-2022" ...
How to get incident number in catalog client script using alert message
Hello Guys, I have a doubt. I have created a record producer to record customer information. when they submit it i have to pop-up a message saying that this is your incident number. i did use catalog client script to print alert message but i am no...
