How to use Reply, Reply all and Forward with HTML formatting?

Amanda Stoupa · ‎10-04-2018

Does anyone know how to use Reply, Reply all and Forward (glide.ui16.emailStreamResponseActions = true) with HTML formatting? We are very email dependent right now.

My users (IT, HR and Facilities) want to be able to reply to a received email in the Activity log and have the original HTML formatted email populate in the ServiceNow email client. However, I haven't found a way to get it to show up with HTML instead of plain text. Does anyone know how to do this?

SanjivMeher · ‎10-04-2018

I have done similar implementation for my client

Below thread should give you the solution

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

Please mark this response as correct or helpful if it assisted you with your question.

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Lederick Batoy · ‎01-21-2020

I'll try it then follow those steps, will provide an update once I completed the test. Thanks Amanda!

adriantan08 · ‎06-10-2020

Is there a way to limit showing reply, reply-all, and forward to only a specific table? Like i don't want it to be available in Incidents, but available to Problem?

Amanda Stoupa · ‎06-10-2020

Hi adriantan08,
I ended up creating Client Scripts on each table where I wanted to hide those buttons. See below:

Amanda Stoupa · ‎06-10-2020

One more note about the Client script to hide buttons. There is a hidden field on the client script called "Isolate script" that needs to be false for this to work. You can add it to the list view and change it there.

adriantan08 · ‎06-11-2020

Thank you Amanda! 🙂