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04-28-2020 09:38 PM
I'm trying to add Child incident tab on incident form to related list but I can't find it.
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04-28-2020 09:58 PM
Hi Jry,
navigate to configure=>related list=> incident->parent incident
Here is child incident field in related list
If my answer helped you in any way, mark answer as helpful and correct.
Thanks and regards,
Megha.
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04-28-2020 09:43 PM
Hi,
you need to create relationship for this and then add it via configure related list. I think OOB it doesn't exists
In left navigation type relationships; create new and give as per below
(function refineQuery(current, parent) {
// Add your code here, such as current.addQuery(field, value);
current.addQuery('parent', parent.sys_id);
})(current, parent);
Go to incident form; configure related lists; search with name as Child Incidents and add it
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-11-2021 01:25 PM
hello,
how do i create a same thing for child Incident for example when i click on the child incident how can i see the parent incident under that?
thanks
Faraz
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04-28-2020 09:58 PM

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04-28-2020 10:00 PM
Hi
Yes, that works perfectly!
BR
Dirk