I Can't find "Child Incident" Tab in related lists.

Chaitanya Redd1
Tera Guru

I'm trying to add Child incident tab on incident form to related list but I can't find it.

 

find_real_file.png

1 ACCEPTED SOLUTION

Megha Padale
Giga Guru

Hi Jry,

navigate to configure=>related list=> incident->parent incident

find_real_file.png

Here is child incident field in related list

find_real_file.png

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you need to create relationship for this and then add it via configure related list. I think OOB it doesn't exists

In left navigation type relationships; create new and give as per below

(function refineQuery(current, parent) {

    // Add your code here, such as current.addQuery(field, value);

    current.addQuery('parent', parent.sys_id);
    
})(current, parent);

Go to incident form; configure related lists; search with name as Child Incidents and add it

find_real_file.png

find_real_file.png

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

hello,

 

how do i create a same thing for child Incident for example when i click on the child incident how can i see the parent incident under that?

 

thanks

 

Faraz

Megha Padale
Giga Guru

Hi Jry,

navigate to configure=>related list=> incident->parent incident

find_real_file.png

Here is child incident field in related list

find_real_file.png

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

Hi

Yes, that works perfectly!

BR

Dirk