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Update child incident based on parent incident

Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...

Rishi32 by Tera Contributor
  • 2434 Views
  • 3 replies
  • 0 helpfuls

Resolved! Need Help with State/Stage in RITM/Requests

So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...

terrieb by Tera Guru
  • 2355 Views
  • 13 replies
  • 4 helpfuls

How to integrate MS Azure chatbot with ServiceNow using REST?

Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...

Tommaso2 by Tera Expert
  • 2412 Views
  • 3 replies
  • 4 helpfuls

Resolved! Using Templates in Agent Workspace

As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...

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TStark by Kilo Sage
  • 6286 Views
  • 9 replies
  • 1 helpfuls

Self Service Portal Usage Stats

Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...

Auto Increment Numerical Value in Catalog Item Variable.

Hello Everyone. I'm having the following requirement on Catalog Item Variable Form.  There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...

Aks6 by Kilo Contributor
  • 2198 Views
  • 12 replies
  • 1 helpfuls

Agent Workspace time out setting

I am searching but coming up empty Is there a setting for the timer on this? My team is complaining that if they get on a long call and not interacting with the page it logs them out. One swears its 5 minutes, I am positive its longer than that, but ...

Resolved! Normal change request process flow is skipping the "Assess" and "Authorize" stage and moving to "Scheduled" upon requesting for approval

Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...

Paul26 by Tera Contributor
  • 2996 Views
  • 4 replies
  • 0 helpfuls