Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday. Then the weekend (Fri-Mon am) is a rotation. Something like this: Person A - always on-call...
On our record producer for Incidents we have a reference field where a user can choose from their closed incidents. It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents(). This was not working and was...
Hello, I am getting data source table xyz having following Sheet Number 5 and Header row 1.However client is sending the file via inbound email.File contains 1 xlsx file & only 2 worksheet inside (abc & xyz) i would like to know what is reason behind...
Hi Looking for some advice or suggestions. We have recently started using the state model for our change requests but I am having difficulty working out how best to make certain fields mandatory at certain stages/times for a Normal Request When the C...
What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??
Hi All,Is it possible to create a new record in a custom table with the Variable values whenever a catalog item request is Completed? What should be the practice that we should follow.For example, there are 2 variables (Name, Age)If Name - ServiceNow...
Hi All, Can we change the browser tab title on the Service Portal for a single catalog item. Currently it is displayed as 'Service Catalog - IT Services' for all catalog items. I want to modify it to 'Service Catalog - HR Services' only for one HR c...
Hi Everyone, My incident module is in scoped application and SLA record is in global scope I am looking for below difference Date = Incident created date - Incident Resolved Date Date1 = Incident SLA Paused duration date Final Date = Date - Date1 (Fi...
I am trying to export selected records in user(sys_user) table. But when i was tried it export all the records in user table. Can anyone plz help here.. Thank you.
Hi GuysI was wondering if any or you have come up with a solution to save a form as "draft" without having to complete the mandatory fields first?Many thanks
I have Accidentially deleted catalog item in DevelopmentI tried using the below articles but the Export option is not available in the production sitehttps://community.servicenow.com/thread/244417?q=Restore%20deleted%20catalog%20item%20and%20variable...
What are the interview questions on Service Level Agreement(SLA)s?
Hello to all !I'm looking for the best way to send tasks like Change, HR_Case or Incident,from a record producer,with the name of the record producer in the short_description.For example : >>>Nothing found in the wiki,I'm sure you've did this before,...
what is the difference between ListV2 compatible and ListV3 compatible fields when we select client checkbox field in UI Actions
Hi, I have one related list on table X, related to the Requested Item form. It has default filter ABC. Now I want to create a new related list, also on table X, related to the Requested Item form, BUT with default filter DEF. This doesn't seem to be ...
