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How to integrate MS Azure chatbot with ServiceNow using REST?

Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...

Tommaso2 by Tera Expert
  • 2412 Views
  • 3 replies
  • 4 helpfuls

Resolved! Using Templates in Agent Workspace

As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...

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TStark by Kilo Sage
  • 6283 Views
  • 9 replies
  • 1 helpfuls

Self Service Portal Usage Stats

Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...

Auto Increment Numerical Value in Catalog Item Variable.

Hello Everyone. I'm having the following requirement on Catalog Item Variable Form.  There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...

Aks6 by Kilo Contributor
  • 2196 Views
  • 12 replies
  • 1 helpfuls

Agent Workspace time out setting

I am searching but coming up empty Is there a setting for the timer on this? My team is complaining that if they get on a long call and not interacting with the page it logs them out. One swears its 5 minutes, I am positive its longer than that, but ...

Resolved! Normal change request process flow is skipping the "Assess" and "Authorize" stage and moving to "Scheduled" upon requesting for approval

Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...

Paul26 by Tera Contributor
  • 2992 Views
  • 4 replies
  • 0 helpfuls

Resolved! Is it possible to cuztomize the CSS of catalog item form?

Hello All, Is it possible to cuztomize the css of catalog item form? For example - changing the color of field border:   With the use of the chrome developer tool I determined that the 'form-control' bootstrap class is responsible for the border, bu...

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Magda13 by Tera Contributor
  • 2400 Views
  • 3 replies
  • 2 helpfuls

Resolved! Field present on form

Hi Team,How to know whether a field exists on form or notFor ex: I want to know whether field A present on form or not, if present then go ahead and perform validations. if field not exists on form then don't perform any validations.Appreciate your i...

Lohith by Giga Expert
  • 6796 Views
  • 6 replies
  • 6 helpfuls