What is the difference between "On Hold" and "Pending" state? How does it affect SLA's? Seems like I remember that "On Hold" stops SLA's, but I'm not certain. What does "Pending" do? Is there a place where I can find definitions of each of the OOB st...
How can I limit the results in the homepage search to not show everything? Limit it to 10 or so?
Hi guys, Is it possible to create an Inbound Email action whereby if you paste the ticket reference into the subject line in Outlook and cc in the ServiceNow instance email, regardless as to whether you forward or reply, it will update the ticket? I ...
I am trying to load data into ServiceNow from an Excel file (.xls). The import works however, the date fields become decimal fields. I've tried changing the Excel column to text, and general. I've saved the Excel file as a CSV and looked at the data....
When users are requesting items, certain requests do not run the 'Default' sc_request workflow. The workflow is set to 'Run the workflow always' with no conditions, so my understanding is that it should run anytime a record is inserted in the sc_requ...
Hi there, does anyone know how to remove the resolve button from the Major Incident Module work bench? im having a heck of a time even finding where this button is defined.Looked into the Major incident UI Pages but did not have any luck. Any assista...
I've run into a recurring problem when converting 'paper' forms into catalog items, in that many times a variable numbered, but repeating set of elements needs capturing. I'm rather new to ServiceNow, and was wondering if I'm just ignorant of a solut...
I am working in a update set in DEV and made a change to some Categories that didn't work. I went to the In Progress update set and deleted the last entry. However, the change is still there. I do not want to Complete-and-Back-Out this update set bec...
Good Day SNC, I have a request from the business to create a report showing how many tickets a Help Desk agent is assigning to themselves. Essentially the agent would assign themselves the ticket and saving or resolving the ticket after assignment,...
Hi, On the service portal, on all the forms (Record producer) that have a mandatory field when I try to submit a ticket I got this error Failed to load resource: the server responded with a status of 400 (Bad Request). To resolve this problem, I have...
'state=requested^group=NULL^source_table=std_change_proposal^due_dateONYesterday@javascript:gs.beginningOfYesterday()@javascript:gs.endOfYesterday()' in the script above, there's a due date which checks for due date on yesterday. i need it to check...
Hi All, Is there any relation between following tables , If exist what type of relationship is that 1. Incident 2.problem and 3.change management tables.
Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...
Currently running Kingston Version One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near How do i turn of these emails?
HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...