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Resolved! Placeholder for String field on the From

Hello all, Could you please advise how to add Placeholder (Example text) to the field on the form in ServiceNow? I need something similar to Example text added to Variables?   For example I want to add to Description field to Incident form the follow...

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Maria31 by Tera Contributor
  • 4328 Views
  • 5 replies
  • 1 helpfuls

Close browser tab when button is clicked

Hello everyone! I have a form button called 'Close'. My requirement is as follows: When the button is clicked, the browser tab should be closed. What scripting should be done for this in the UI Action, can anyone help me with this please? Thanks in a...

Resolved! Dynamically Add and Remove Users to/from Group

Hello, We are looking to set up a automated process to add users to a specific group and remove them dynamically once or twice a day. Group membership criteria would be: Active = trueLocked Out = FalseEmployee Type = Internal or ExternalEmail Ends wi...

Bruce11 by Giga Expert
  • 2672 Views
  • 11 replies
  • 3 helpfuls

Resolved! How to hide the Agent Workspace side panel by default

Hi everyone, Is there a way to hide the form/contextual side panel by default when a user opens Agent Workspace? We currently have Agent Assist, Attachment and Template options available for our users and Agent Assist always opens by default when ope...

Update child incident based on parent incident

Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...

Rishi32 by Tera Contributor
  • 2436 Views
  • 3 replies
  • 0 helpfuls

Resolved! Need Help with State/Stage in RITM/Requests

So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...

terrieb by Tera Guru
  • 2368 Views
  • 13 replies
  • 4 helpfuls

How to integrate MS Azure chatbot with ServiceNow using REST?

Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...

Tommaso2 by Tera Expert
  • 2415 Views
  • 3 replies
  • 4 helpfuls

Resolved! Using Templates in Agent Workspace

As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...

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TStark by Kilo Sage
  • 6289 Views
  • 9 replies
  • 1 helpfuls

Self Service Portal Usage Stats

Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...