We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...
Hello, I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!
Hi, Coming across using the MRVS and wish to calculate the total amount for the number of books as shown in the pic. Appreciate if anyone can enlighten me. I did do a checkup from this post but can't really get the idea.
Hi experts, The Assignment group in the Standard Change template is not working as same as on the Change form. The Assignment Group in the change form shows few user groups as below. But the user groups in the Standard Change Template shows all user...
Has anyone designed a solution to conduct quality checks on tickets within ServiceNow? Our Service Center has a couple folks that review tickets to ensure proper notation, routing, categorization, etc. At this point they are just adding a work note t...
Hi All, How can we create outbound REST web-service to allow third party app, to retrieve only specific set of records(like 10 records) and at 3rd party side when user hit Next, then provide/send next 10 records? is it possible to achieve? Many tha...
Hello, I have enabled the VIP flag on the user record in ServiceNow and I am in need of some assistance with marking the flag as True for some users. I would prefer not to have to go through and manually check this flag if I can avoid it. How can I ...
Hi guysI have a requirement to send a cc notification to people in a group, the group of people could change depending on what is selected for example assignment group There is currently two people in this group. If I change the assignment group and ...
I have to see every day how many users are logging in with respective of every minute. for a period of 6 months
Hi everyone,Can anyone send one Service Catalog requriment Thanks,Akhil Vinay
Hi SNC, In our organization we are currently supporting a service, which is 24/7, as we have people in several places worldwide. We have adopted the ITIL approach, but of course customized to our needs. Often it happens that incidents need to be han...
Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...
We have noticed a skipped log for multiple clients that point to this system property. This is updated by the system and the value on the property is not the same across the different client's instances. We are unsure weather or not we should just ac...
Does anyone know the definition of VIP user and what privileges comes with this status?
