Copy RITM attachments to Approval records using Flow designer
Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna
Forum Posts
Resolved! Placeholder for String field on the From
Hello all, Could you please advise how to add Placeholder (Example text) to the field on the form in ServiceNow? I need something similar to Example text added to Variables? For example I want to add to Description field to Incident form the follow...
Close browser tab when button is clicked
Hello everyone! I have a form button called 'Close'. My requirement is as follows: When the button is clicked, the browser tab should be closed. What scripting should be done for this in the UI Action, can anyone help me with this please? Thanks in a...
Resolved! Dynamically Add and Remove Users to/from Group
Hello, We are looking to set up a automated process to add users to a specific group and remove them dynamically once or twice a day. Group membership criteria would be: Active = trueLocked Out = FalseEmployee Type = Internal or ExternalEmail Ends wi...
Resolved! How to hide the Agent Workspace side panel by default
Hi everyone, Is there a way to hide the form/contextual side panel by default when a user opens Agent Workspace? We currently have Agent Assist, Attachment and Template options available for our users and Agent Assist always opens by default when ope...
Agent Workspace/Incident : How to add Dependency view to the Service or CI field
Hi Gurus, I would like to reproduce in Agent Workplace what we have in the legacy UI. On the Incident form (legacy UI) we have an icon on Configuration item and Service fields to open the Dependency view of the CI. I assume that the equivalent in Age...
Update child incident based on parent incident
Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...
Resolved! Need Help with State/Stage in RITM/Requests
So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...
Can record producer available for non logged in user?
Hello Experts, Any idea, Can record producer available for non logged in user? OR is yes then what role we should provide. I want to make it available for the consumer for CSP portal Thanks
How to integrate MS Azure chatbot with ServiceNow using REST?
Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...
Resolved! Using Templates in Agent Workspace
As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...
Resolved! how to enable "add to wishlist" on catalog form
when we raise a request , before submit a requesst save the request as draft.
Self Service Portal Usage Stats
Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...
Resolved! How do I add a Time Zone Reference to a Catalog Item?
Hello,Could somebody tell me how to I can reference the time_zone field on sys_user from a Catalog Item? time_zone is not showing up as an available Reference selection.Thanks!MIke
Show outage/announcement information on Virtual agent
Whenever we create an outage/announcement, that information should show up on Virtual agent, like a welcome message when the user tries to initiate a chat. Is it possible/any leads on this.
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