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Resolved! This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

HI All,  We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message:   T...

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mattgr by Kilo Guru
  • 11239 Views
  • 18 replies
  • 37 helpfuls

How to Reactivate User id If it is inactive??????

Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item)  in Catalog to get themselves "reactivated".  This is an automated action orchestration and the system is closing the requested item stating that it...

Divya K1 by Tera Guru
  • 1315 Views
  • 5 replies
  • 0 helpfuls

Using catalog builder

Hi I'm looking to implement Catalog builder for our organisation, but I'm having trouble finding the approval/publish flow when business owners publish their own requests. I can't seem to find any info on docs, anyone have any experience with it?  Th...

Jonas23 by Tera Expert
  • 697 Views
  • 3 replies
  • 1 helpfuls

Resolved! Close Ticket Business Rule [sc_task]

Hi all, I'm trying to generate the duration of a SC Task or RITM.  I found the following KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684036 I've updated the Close Ticket business rule as it suggests but the the...

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Attachments are not visible on the task level.

Hi Team, Attachments are not visible on the task level, we can see attachments only on RITM. When IT attach anything on the task level that does not appear for the user's when the user attaches something that won't appear for IT on the task level.- P...

B Ashok by Tera Guru
  • 2728 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to extend a custom table to the task table

Good Morning, I have a custom table that I would like to extend to the task table.  I thought it was extended when I created the table since the "Extends table" field showed task.  But it appears that it doesn't extend to the task table.  I've looked...

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jaubert by Tera Guru
  • 2152 Views
  • 6 replies
  • 1 helpfuls

Resolved! Change From: address for email account within Service Now

Hi,   We're trying to update the From: address for an existing email account that's linked into our ITSM instance. I've updated the email account with the new SMTP address in our on-prem environment and we can send emails to this new address as expec...

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Tom99 by Tera Contributor
  • 2114 Views
  • 2 replies
  • 1 helpfuls

Remove HTML Tags from portal

Hello, I want to remove the tags for 1 field which is shown on the ESC portal. I have tried it from business rule it works but it affects the platform side also and other dependencies. Also, I have tried with widget it also work but we don't want to ...

Sys ID error when trying to update data

Hello, I am trying to update about 53 records with new data to our asset hardware table. I have exported the hardware records to a Excel file, made the changes, and then trying to import them  back with the new data but keep getting this missing colu...

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Peter B by Giga Expert
  • 1118 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need to put validation on submit request

Hello Everyone! I have a query, I want to put validation on submit button whenever the user clicks on submit on catalog form I need to check that software details are available on the table or not if yes then return true or return false.   Thanks in ...

TejasviR by Tera Contributor
  • 1655 Views
  • 6 replies
  • 1 helpfuls

I want to preserve a group in Sub-PROD instances

I have a group of certain people in sub-prod instances, I want preserve it along with the users and roles of the group. The users and roles are available in PROD also but not the group. Does creating a data preserver only for the group will work?

How to hide choices based upon condition in RITM and TASK.

Hi All, there is two fields 1.cap(Reference) and 2.non-cap (choices / options), whenever I select one value in 1.cap then the 2.non-cap some choice should be hide based upon condition on 1.cap, like whenever I select particular value in 1.cap then th...