I cannot see Knowledge articles been suggested when creating an Incident in the Service Portal. How can I make the suggestions visible?

[Mariyan Silva]

When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?

[ersureshbe]

Hi,

I think it's already available in platform view. I hope you are looking in the service portal. It's achievable with the help of 'Contextual search'

Regards,

Suresh.

[ersureshbe · Accepted solution]

Can you refer below link and implement step by step process.

https://community.servicenow.com/community?id=community_question&sys_id=e2288f6ddb1cdbc01dcaf3231f96197f

Regards,

Suresh.

[ersureshbe]

Hi,

If the above solution helped to resolve your issue can you please mark it as the correct answer and close the thread. It will help for future reader who is facing the same scenario.

Regards,

Suresh.