Forum Posts
Mid Server : org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted
I see mid server is up and running in my dev instance, when https call is made via mid server fails with below error The request failed: Request not sent to uri= <host>: org.apache.commons.httpclient.HttpException: Session contains no certificates - ...
Where are dv_ values stored?
We have an ODBC plugin which without going into too much depth pulls data from our instance of ServiceNow to an access database.We've successfully managed to get it to work however, any custom referenced fields we have are coming across as sys_id's. ...
Resolved! If changes in parent incident I need to change in child incident as parent incident
Hi all. If i am changing the parent state and on hold fields then i need change the child state and on hold fields. for this I using after business. But getting results. Can you help me on that. Can please refer attachment for my business rule . Th...
Collect additional information for catalog item
One of our stakeholders has asked to collect additional information from a third party (eg not the requester or fulfiller) partway through the workflow for a catalog item. The example they gave (although final requirements may vary) was something lik...
Is On-Call Schedule plugin free with ServiceNow Standard Subscription - Rome Version
Is On-Call Schedule plugin free with ServiceNow Standard Subscription
Resolved! Catalog Item Owner on Request notification
I have a requirement to include in the email notification for a Request closure, the Catalog Item Owner for the associate RITM. In the email notification i tried the following "If you feel that your Request was closed improperly, you can escalate to ...
Asset import set issue
Hello. I am having issues with my import sets when using importing assets. Hopefully someone can please give me insight. My version of SN is Helsinki. The models were already created before import. I imported some laptops using transform map and ...
How can I use two form views in Agent Workspace?
I have a requirement to allow agents the ability to view records using two different form views in Agent Workspace. In the standard ui I have two modules that specify which view to use, so that when the record is opened the appropriate form layout a...
Service portal reference field pop up fields Read Only
Is possible to make Catalog item variable (reference field) pop up fields as read only? 1. Variable Name : Incident Type : Reference Reference table : Incident In Service Portal When user clicks on i icon , I need to make state as read only for I...
Resolved! RITM should reflect Closed Complete, Incomplete or Skipped depending on Task
Hi, I have a requirement where the state of the RITM should be the same as the SCTask. When the SCTask is set to Closed incomplete, the RITM should show state as Closed Incomplete, if the SCTask is set to Closed Skipped, the RITM should show state as...
How to get number of incidents raised by each user. And how many active users raised zero tickets?
How to get number of incidents raised by each user. And how many active users raised zero tickets? Thanks.
Resolved! Unable to delete NODE from VA Designer
Hello after adding User Input to a existing flow and attempting to delete it. I receive the following error: I proceeded to try to publish the flow as is then receive the following error message: com.glide.cs.qlue.module.designtime.compiler.convert...
Resolved! Assign survey from workflow using catalog item variable and associating with RITM
We have a catalog item for which we need to assign a survey to a user listed in a reference variable upon submission. I've been able to assign the survey from the workflow, but the method I'm using doesn't associate it with the ritm as it would if ...
How to delete or disable lists in workspace?
How can I delete or deactivate the lists (Interactions, Knowledge, Conversation Monitoring, Tasks, SLA's, incidents, problems, changes, catalog and CMDB), keeping only the requisition list, for better visualization of customer requests. Even with ...
