cannot view attachments
when I click on "view" an attachment in an incident, it takes me to a download page. How can I get it to let me actually view it in SN?
Forum Posts
Record producer - how to highlight the question text
I would like to highlight the question text in the variables i a record producer. Anyone, that have the recipe to how I can change the text to bold.Variable in a record producer:The form in action..
How can I remove decimal from Serial Number in the RITM
Hi all, how can I remove decimal from serial number using Run Script on a Workflow? I already used Math.trunc(), Math.round(), parseInt(), stripDecimals() and nothing of these is working. Could someone help me please? Thanks in advance
Resolved! REST API to fetch incident updated in last 5 min
Hello all, can anyone help me with the script of rest API to fetch the list of incident updated in last 5 min. Thanks in advance.
Resolved! Skipping Version for upgrade
Hi GuysAnyone skipped a few versions before when upgrading? We want to go from Geneva to Jakarta.Regards
Resolved! getReference is not working
Hi all , I have a requirement to create a reference field called 'OPID' referenced to sys_user table and a tex field called 'Name ' . OPID field is auto populated when form loads ( did this by adding javascript:gs.getUserID(); to the default val...
Can we have two different process flows on change_request table?
Hi,I need process flows based on the Type of the change and State value .For Standard change , Need to show only 5 states on Process flow.For Normal change, Need to show 8 state values on Process flow. I tried by selecting the type and state in co...
How to change process formatters based on condition
Hi All, In my change form I have different states for type routine & emergency. So i need to change the process flow which are displayed on top of the form. can we hide those based on condition or based on views. I need those process fl...
Auto Save
Hi Team I have Requirement with Auto Save the form when we navigate to another window/form Thanks Raju Thelu
How to open multiple incidents in the same window?
I am needing to open several incidents within one window. Can this be done? I am currently running the London version.
Resolved! Issue with Favorites in Madrid - Not saving consistently, or edits not sticking...
We've encountered an issue with the favorites bookmarks in our Production instance, where a user filters a list, and then attempts to drag the breadcrumb to the Favorites section. We are on Madrid Patch 3. The favorite appears on the list,*optionall...
Resolved! Use Reference Field in Incident Form Templates (sys_template)
Hi, I have a question revolving around incident form templates, and the ability to add additional filtering to the templates in order to only show particular templates in the template list, depending on what the ticket Category, subcategory, and/or s...
Repeat schedule entry span on timeline
Hello,I'm currently working on creating a timeline view over upcoming change requests, however I'd also like to add maintenance and blackout schedules into the same view.I have created a script include that shows the upcoming change requests and grou...
How to solve LDAP Error code : 10400
Hi , We have recently cloned our sub-production instance with our production instance. We are trying to test the LDAP server connection on both the instances and it throws the following error while testing the LDAP server: " LDAP Server: Asia Pacific...
POST method in outbound REST message
Hi All, Can we define HTTP query parameters of post method (defined in outbound REST message) using any script? My doubt is- here in script I am setting the parameters but there is a possibility there might be no value passed for any one of them (...
