By default ALL of our incidents need to have an assignment group from our front line support. They cannot go out into the 'ether' so our Assignment Rules do not run. Is there a way around this?For example,If John from Ohio calls into or front line ...
We are getting ready to move to ServiceNow and I have a need to parse existing template emails that were creating tickets in Remedy until we can implement integration with the older system. The email body contains information formatted in the followi...
Hi, I need to be able to show in a table the assignment groups each incident went through from start to finish. I think I am close but just can't seem to get it nailed. I keep getting the value other team agent and I just want it to list out all the ...
Hello Community users, We were working on the customization for the out of the box CAB workbench email notifications and the one which we are trying to customize is CAB Attendee Meeting Notification. This is of the type Meeting Invitation. Even befor...
I am having similar problem but via excel upload. How to clear out the field on target table via Web Service + Transform Map There are different asset managers and they want to upload their own different set of asset field to be updated. But the p...
HelloOn my incident form, I face many issues while I'm managing 2 journal input fields (additional comments and work notes).1. The post button only works for work notes. I absolutely need to update the form if I want to save the additional comments.2...
Dear All, I am trying to create the change field values in my email body in a table format. I have created the fields value in paragraph mode with a line break. However, I need to incorporate them in a table format.At...
How is the business duration calculated? What schedule or timezone is considered for calculating Business duration? I could not find much information on wiki.
@darius.koohmarey i am looking into the walkup experience application and our purpose here is to login to the walkup portal and present the queue on a large screen but we don't want the login to timeout. Also we would like to setup a tablet for end ...
View all report under "My Requests" In Service now user portal is showing all users request, but one users should not see others request.I have tried to make a changes in My Request Widget but no luck can any one help me on this
Hello All, I am working on to modify our employee on-boarding process, our On on-boarding form looks like below. In our process HR submit the request for New Hire by filling below form , where HR manually mention the New Hire First Name & Last Name. ...
This is the second time I've had this issue in a personal development instance. The version is Madrid. I have added a true or false checkbox to the Assignment Group. Now on the Incident form, the display for Assignment group is true or false dependin...
Can someone let me know what sys_db_object is for and something in depth?
we want to know what privileges do the discovery credentials for windows and linux server needs to have. do we need domain admin or something less that that can work for the exploration phase? we prefer not to grant domain admin privileges. if we don...
Dear Servicenow Experts,We have an issue here in were, ticket are not visible for the on behalf users (without itil role) in servicenow self service portal.Scenario: If a local IT (which has ITIL role) will raise a ticket in self service portal(servi...