Howdo, I have what I thought was a simple task and appears to have turned out to be anything but! I want to display a message at the top of an Incident record to warn people if it is a Child or a Parent (or possibly both!) The child message is easy a...
Wanted to see if anyone has every seen this. I have a Catalog Item that a user can submit that requires no approval and they can assign it to a certain group of their choosing. Nothing special except for the fact that every morning I find 3 or 4 tha...
I want to restrict the data to pass into this table Pleae Help Thank you
I am having an odd issue with a reference field and acls on the destination table. Table B references two fields on Table A. These fields are not visible from Table B form, but work fine when hitting Table B directly. Debugging Security, I see a ...
hi How to add image in emaul body I added image in image table.so now i want display that image in email body How to do that. Thanks in advance
I have a requirement to change the color of the text in a field based on the value in another, related field. In this case it is the software license user entitlement. I want to display the user name in red if the user has a non active state. For e...
I'd like to know how to add the current date to the subject line of a scheduled report. This daily report is emailed to all CAB members but I'd like the report name to show the date it is for. e.g. report for changes made yesterday should show yes...
Hi All, Based on User selection, I want to show "allocated PC's from cmdb_ci_pc_hardware". For that i have created "macro with label" variable and also created one on change client script. I want to pass User sys_id to ui micro so i can query record...
Hi, I am having some difficulty figuring out why I am receiving this error, "Wrapped TypeError: Cannot read property "number" from undefined" from the following script: answer = ifScript(); function ifScript() { var slaType = 'Resolution'; var num...
I have configured a watch list notification so that when a Work Notes or Additional Comments are added by anyone in tickets, watch list members should be receiving email notification. This is working as expected , however i am facing a problem with s...
Is it possible to add a temporary banner / message to a dashboard so that the people that use this dashboard can see that message? thanks
Hello, I don't know if this is out of the box but I need to add approvers manually into the HR case. The approver related list was setup correctly. But when viewing the form: If a case has a generated approvals from the WF it will show the related l...
HI all, I have a requirement that "sys_template" fields values needs to populate on "incident" inbound email action Please find the below script for that but it is not working..This script i have written in my inbound action (this inbound placed in...
Hi,We are using the Service Desk > Call module so that all incoming cases are held here until they are triaged as the respective typeOur environment is configured that when an Incident is created, the Caller will receive an automated email advising t...
Hi All, I want to set "Template" values to my "incident" field values Actually "Template" is not a reference field in "sys_template" table it is a type called "Template value" Please find the below screen shot Now all i need to set "Impact","ur...
