User preferences meaning
can anyone explain what is the use of user preferences under the user administration module
Forum Posts
Service Catalog review process
I am trying to bring in a process so that Catalog owners can review the catalog items annually. I am struggling to figure out what would be the best action items which they can review annually. I have few in mind mentioned below. 1) No of catalog ...
How to capture the changes of a field in Activites ?
Hi All, I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?
How to set a view as default for all users
I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?Thank you
Resolved! How to set pre-defined "Quantity" in a Catalog item through script?
How to set quantity as "2" for a particular catalog item. g_form.setValue("quantity",2) = this is not working
Resolved! Show contents of uploaded file in Portal before submitting the form?
Heya! I have a record producer which allows users to load up an Excel file to import Users to ServiceNow. That's all working fine. However, would it be possible to showcase the contents of the Excel file in the Record Producer page, before submitting...
How to trigger approvals to certain groups based on conditions after Change Manager approval for Change Request
Hello ServiceNow community, hope all is well! I have a requirement relating to Change Management where I have to trigger an approval to two groups sequentially 1) The first group (Technical advisors) needs to approve after the Change Manager approves...
REST Integration troubleshooting
Hi All, 3rd party tool have a button in their tool to retrieve the incidents from ServiceNow. that team hits it using login id "abc" ( Note : user "abc" has rest role in ServiceNow ) Now , They want logs from ServiceNow like what happened when they...
Service Design Package (SDP) - Anyone use the preconfigured knowledge category for this?
I've been evaluating Service Portfolio Management in New York, and am really liking what I'm seeing. I manage the creation of Service Design Packages (SDPs) for all the services in my company's internal facing Service Catalog, and I can totally see ...
Resolved! Strip string field of all non-numeric characters in script include
I am making a GlideAjax call to check the phone_number on our locations table and ensure that the requestor is not entering any of those number in a field on a catalog item. I had it working if the requestor only enters numeric characters but I need ...
Need Help in fixing different incidents with duplicate numbers
Hi everyone, we just found out that our system allows different incidents with duplicate incident numbers. This shouldn't be the case because it would have a huge impact on our process. How can we fix this to avoid future tickets to have duplicate nu...
Resolved! When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? difference b/w event is fired & Record inserted or updated & triggered when we apply each of them
When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? What is the difference b/w event is fired & Record inserted or updated & triggered, when we apply each of them, please help me to und...
Issue with Viewing tickets in Service portal
Hi Team, Few of our users reported that they are not able to view their tickets & its content in service portal page. Below are the links that they use. Upon troubleshooting I observed below things 1. the issue is not with Widget (as users with ITIL ...
Resolved! Change font color of additional comments for incident
Hi Everyone, I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green co...
Resolved! OOTB "Update Child Incidents" Business rule is not working
Hi Everyone, During some testing for ITSM processes I have noticed that the "Update Child Incidents" business rule is no longer working for Comment/worknote update nor for closure, The rule appears to still be in it's original state and I canno't se...
