Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time. The script in question is the Scripted REST Resource "...
Hello All, We are looking for options to enable Dynamic translation only for Virtual Agent without Language Plugins enabled? Is there any way that Dynamic translation can be limited only to VA and not for other applications in the Environment. Pleas...
HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M
Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...
Notification of incident task record information is sent by e-mail via Notification.I would like to display the history of notifications in the activity like incident.How?
Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email? The Assigned To user account...
If so, can you share any links for information on how to make it happen.
Hi All, I want to make 'Propose Major Incident' feature available to ServiceDesk Group, There is a OOB context menu UI Action and a policy protected script include for this. Service Desk group already has ITIL role and 'sn_incident_write' is part o...
Hi Experts, I have created Two different variable set and i want to show one at one time based on the logged in user. Case: If logged in User Employee type = Permanent then show variable set 1. Else show variable set 2. Please suggest me how to achie...
Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.
We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company. I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...
Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...
Hi I have requirement, When the ITIL license limit exeeds, i need to trigger notification to specific user. Can any one help me, please provide notification conditions. Eg: ITIL aggreed license for my instance is 70 users, If ITIL users more then ...
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...
Hi All, I am using UpdateMultiple() method in UI action for bulk updation(10 to 15 k records) and this method is taking near about 5 min to update all the records, but this updation process is running in background(Async) and this UpdateMultiple() m...
