i have a br which updates comments from ritm to incident and vice -versa.

[Debasis Pati]

Hi,

i have a br which copies the additional comments from ritm to incident.

i have a another br which copies additional comment from incident to ritm.

now the issue is because there are two business rules if i strt commenting ritm it copies to incident but the 2nd business rule again copies the same to incident.Now how to restrict i need both the br because the requirement is 2 way.

@Ankur Bawiskar any suggestions???

Regards,

Debasis

[Debasis Pati]

var ritm=new GlideRecord('sc_req_item');
 ritm.addQuery('sys_id',current.u_request_item);
 ritm.query();
if(ritm.next())
 {
 ritm.comments=current.comments;
 ritm.work_notes=current.work_notes;
ritm.update();

 }
 ritm.update();

The above is the sample code.

[Ujjawal Vishnoi]

Change both BR to after and then use below sample code. 

var ritm=new GlideRecord('sc_req_item');
 ritm.addQuery('sys_id',current.u_request_item);
 ritm.query();
if(ritm.next())
 {
 ritm.comments=current.comments;
 ritm.work_notes=current.work_notes;
 ritm.setWorkflow(false);
 ritm.update();
 }

Let me know if you still face any issue.

[Debasis Pati]

br on ritm table

var inc = new GlideRecord('incident');
inc.addQuery('u_request_item', current.sys_id);
inc.query();
if (inc.next()) {

inc.work_notes = current.work_notes;
inc.comments = current.comments;
 inc.setWorkflow(false);
inc.update();

}

br on inc table

var ritm=new GlideRecord('sc_req_item');
ritm.addQuery('sys_id',current.u_request_item);
ritm.query();
if(ritm.next())
{
ritm.comments=current.comments;
ritm.work_notes=current.work_notes;
ritm.setWorkflow(false);
ritm.update();
}

if i use setworkflow false it doesnt copy only without that also with after br it didnt copied the comments .

Please once have alook

i tried the below logic as well to restrict

var count = 0;
 var secondLastComment = '';

 var jor = new GlideRecord('sys_journal_field');
 jor.addQuery('element_id', current.sys_id);
 jor.addQuery('name', 'incident');
 jor.addQuery('element', 'comments');
 jor.orderByDesc('sys_created_on');
 jor.setLimit(1);
 jor.query();

 while (jor.next()) {

 secondLastComment = jor.getValue('value');
 gs.addInfoMessage(secondLastComment);
 }

[Ujjawal Vishnoi]

Change your both BRs to after then 

BR for RITM

    var inc = new GlideRecord('incident');
    inc.addQuery('u_request_item', current.sys_id);
    inc.query();
    if (inc.next()  && current.comments) {
        inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
        inc.update();
    }

BR for incident:

  var ritm = new GlideRecord('sc_req_item');
    ritm.addQuery('sys_id', current.u_request_item);
    ritm.query();
    if (ritm.next() && current.comments) {
			ritm.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
        ritm.update();
    }

Hope it helps

[Upender Kumar]

use gs.session().isInteractive() in the BR condition