i have a br which updates comments from ritm to incident and vice -versa.

Debasis Pati · ‎08-13-2021

Hi,

i have a br which copies the additional comments from ritm to incident.

i have a another br which copies additional comment from incident to ritm.

now the issue is because there are two business rules if i strt commenting ritm it copies to incident but the 2nd business rule again copies the same to incident.Now how to restrict i need both the br because the requirement is 2 way.

@Ankur Bawiskar any suggestions???

Regards,

Debasis

Ankur Bawiskar · ‎08-16-2021

Hi,

update as this

br on incident table--after -update

var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id', current.u_request_item);
ritm.query();
if (ritm.next() ) {
	var curWN = current.work_notes.getJournalEntry(1);
	if(ritm.work_notes.getJournalEntry(1) == '' || curWN.indexOf(ritm.work_notes.getJournalEntry(1)) <0){
		ritm.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
		ritm.update();
	}
}

br on ritm table

var inc = new GlideRecord('incident');
inc.addQuery('u_request_item', current.sys_id);
inc.query();
if (inc.next() ) {
	gs.addInfoMessage("inside from ritm");
	var curWN = current.work_notes.getJournalEntry(1);
	if(inc.work_notes.getJournalEntry(1) == '' || curWN.indexOf(inc.work_notes.getJournalEntry(1)) <0){
		inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
		inc.update();
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ujjawal Vishnoi · ‎08-13-2021

What is the current condition of your BRs?

Debasis Pati · ‎08-13-2021

conditions are additional comment changes and before update br

Ujjawal Vishnoi · ‎08-13-2021

In your script use setWorkflow(false) before updating the comments

Debasis Pati · ‎08-13-2021

by the time the br's runs the workflow is already completed and if i use setworkflow(false) i see the comments are not updating at all.

Regards,

Debasis