i have a br which updates comments from ritm to incident and vice -versa.

[Debasis Pati]

Hi,

i have a br which copies the additional comments from ritm to incident.

i have a another br which copies additional comment from incident to ritm.

now the issue is because there are two business rules if i strt commenting ritm it copies to incident but the 2nd business rule again copies the same to incident.Now how to restrict i need both the br because the requirement is 2 way.

@Ankur Bawiskar any suggestions???

Regards,

Debasis

[Ankur Bawiskar · Accepted solution]

Hi,

update as this

br on incident table--after -update

var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id', current.u_request_item);
ritm.query();
if (ritm.next() ) {
	var curWN = current.work_notes.getJournalEntry(1);
	if(ritm.work_notes.getJournalEntry(1) == '' || curWN.indexOf(ritm.work_notes.getJournalEntry(1)) <0){
		ritm.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
		ritm.update();
	}
}

br on ritm table

var inc = new GlideRecord('incident');
inc.addQuery('u_request_item', current.sys_id);
inc.query();
if (inc.next() ) {
	gs.addInfoMessage("inside from ritm");
	var curWN = current.work_notes.getJournalEntry(1);
	if(inc.work_notes.getJournalEntry(1) == '' || curWN.indexOf(inc.work_notes.getJournalEntry(1)) <0){
		inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
		inc.update();
	}
}

Regards
Ankur

[Ankur Bawiskar]

@Debasis Pati 

Glad to help.

Please mark response helpful as well.

[tiguin2798]

I know this is an old post, but I am attempting the same for a RITM that creates a task on a custom table. I added a field to the sc_req_item table to pull the custom table task number and vice versa. I am filtering my business rule to the following below, but is it not working as intended. Any suggestions as I am new to java script?

sc_req_item

after - update - custom request is not empty

var inc = new GlideRecord('u_customtable');

inc.addQuery('u_request_item', current.sys_id);

inc.query();

if (inc.next() ) {

    gs.addInfoMessage("inside from ritm");

    var curWN = current.work_notes.getJournalEntry(1);

    if(inc.work_notes.getJournalEntry(1) == '' || curWN.indexOf(inc.work_notes.getJournalEntry(1)) <0){

        inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");

        inc.update();

    }

}

u_(custom table)

after - update - request number is not empty

var ritm = new GlideRecord('sc_req_item');

ritm.addQuery('sys_id', current.u_request_item);

ritm.query();

if (ritm.next() ) {

    var curWN = current.work_notes.getJournalEntry(1);

    if(ritm.work_notes.getJournalEntry(1) == '' || curWN.indexOf(ritm.work_notes.getJournalEntry(1)) <0){

        ritm.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");

        ritm.update();

    }

}

[Upender Kumar]

Use before BR and use gs.isIntractive() in the condition textbox.

or we can have a zoom or gmeet?