I am new to ServiceNow. So i have a client requirement to import the kb_knowledge .xml data to kb_knowledge table but when ever i have tried to import those data into the table .
Hi @bhusanD,
When you are importing XML files, you need to right-click on the header of a list and select Import XML.
e.g.
Refer to the documentation for the details - https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/exporting-da...
Cheers
Hi, from your screenshot you are trying to import xml via the standard data-load process?
XML is normally used when importing records from another SNC instance and for this you would use the Import XML menu item that is available from any record list view UI context menu. Note: It doesn't matter which table your list is showing as the target table is identified in the xml records.
