I want auto populate the value of caller and created on by incident form number on catalog item.

[Chandra18]

Hello,

I want to auto populate the value of caller and created on by incident number on catalog item.(Please find attached Catalog form).

I have written below script code it is passing Null (What code line need to add for Populate Created on date).

Please help!

Script Include : 
var Incidentrelatedinfo = Class.create();
Incidentrelatedinfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
 infoincdt : function(){
    var x = this.getParameter('sysparm_inc');
    var gr=new GlideRecord('incident');
    gr.addQuery('sys_id',x);
    gr.query();
    if(gr.get(x)){
        return gr.caller_id;
    }
    
},    
    type: 'Incidentrelatedinfo'
});

Catalog client script : 

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var abc = g_form.getReference('caller_id');
    var ga = new GlideAjax('Incidentrelatedinfo');
    ga.addParam('sysparm_name', 'infoincdt');
    ga.addParam('sysparm_inc', abc);
    ga.getXML(pop);

    function pop(response) {
        var answer = (response.responseXML.documentElement.getAttribute('answer'));
        alert(answer);
        g_form.setValue('caller',answer);
       
    }

}

[Mohith Devatte · Accepted solution]

Hello,

You are trying to pass the caller id as a parameter but you need to pass the selected incident on the form

Please replace your client script as below

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

   
    var ga = new GlideAjax('Incidentrelatedinfo');
    ga.addParam('sysparm_name', 'infoincdt');
    ga.addParam('sysparm_inc', g_form.getValue('your incident variable back end name'));
    ga.getXML(pop);

    function pop(response) {
        var answer = (response.responseXML.documentElement.getAttribute('answer'));
        alert(answer);
        g_form.setValue('caller',answer);
       
    }

}

Also replace your script include as below

var Incidentrelatedinfo = Class.create();
Incidentrelatedinfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
 infoincdt : function(){
    var x = this.getParameter('sysparm_inc');
    var gr=new GlideRecord('incident');
    gr.addQuery('sys_id',x);
    gr.query();
    if(gr.next()){
        return gr.caller_id.toString();
    }
    
},    
    type: 'Incidentrelatedinfo'
});

please mark my answer correct if it helps you

[SumanthDosapati]

Hi Chandra,

You are passing caller id there.

Just change this line 

    ga.addParam('sysparm_inc', abc);

To

    ga.addParam('sysparm_inc', g_form.getValue('incident_variable_name')); //give variable name of incident variable

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Chandra18]

Thanks for your reply.

What code line need to add (what line and where) for Populate Created on date for incident??