I want remove Info icon from reference field in incident table and add Phone icon using client scripts

[lakshmanrao 217]

I want remove Info icon from reference field in incident table and add Phone icon

[Musab Rasheed · Accepted solution]

Hello,

That's not possible, however if you want to disable info icon follow below steps

1. Navigate to System Definition > Dictionary.
2. Filter the list to find the reference field of which you want to disable the information icon.
3. Open the record (eg. Caller)
4. Add this line to the Attributes: ref_decoration_disabled=true.
5. Save/Update the record

Mark my answer as correct if that helps

Regards

[Ankur Bawiskar]

Hi,

you can disable the info icon using this KB

How to disable the reference icon ⓘ on a field

Next to add Phone Icon you will have to create UI macro and add that macro name in that field attributes

ref_contributions = UI Macro_name

More detailed steps here

UI Macro in ServiceNow

Regards
Ankur