I want to copy attachment from RITM to SCTASK record

[Abhilash Janga1]

I am trying to copy attachment from RITM to SCTASK record. I have written after-insert BR for that. its working when i submit the request by submitting the cat item. but to create RITM & SCTASK i have created one Inbound mail Action. its not working there. In the inbound mail action i have selected target table as "sc_req_item". So , the attachments coming from mail are getting attached directly to RITM record. but i want to copy the same attachments from the RITM to SCTASK record.

GlideSysAttachment.copy('sc_req_item', current.request_item, 'sc_task', current.sys_id);

This is the code i am using for copying attachment. Please if you can help. where should i debugg?

[Ankur Bawiskar]

Hi,

your inbound email action is on which table?

are you creating RITM from some custom logic?

Regards
Ankur

[Abhilash Janga1]

yes, its on sc_req_item table. & of type record action

[Ankur Bawiskar]

Hi,

so it is of type Reply or New?

If new RITM is created then how is SC Task created? at that place only you can add code for attachment

you can query sc_task for the RITM and then copy

var gr = new GlideRecord("sc_task");
	gr.addQuery("request_item", current.sys_id);
	gr.query();
	while(gr.next()) {
		GlideSysAttachment.copy('sc_req_item', current.request_item, 'sc_task', gr.sys_id);
	}

Regards
Ankur

[Abhilash Janga1]

I have created a workflow to create sc_request,sc_req_item & sc_task , and called it in Inbound action. its for new mail only