If impact and priority is changed on incident form and CI is changed then impact changing?

[sandeshraut198]

Hi All,

If impact and priority is changed on incident form and form saved and if we change CI then saved Impact and urgency is changing can we stop that?

In CI form impact is 'none'.

Could any one suggest on this?

Thanks in Advance.

[Harish KM]

Hi @sandeshraut198 for that you can add this line

// the code below will ensure that your client script will execute only for records which are not saved yet. but you need to ensure this will not impact your existing custom requirement

 if (!g_form.isNewRecord()) {

       //place your client script inside this if block

}