if SC task sill open - request Item closed

[Kishor Mudhili]

hello friends,

we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests.

if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then Related RITM/REQ should be closed, 

i think it should be possible via BR, but not sure how I can 🙂

please help me how we can reproduce the issue. 

[Saurav11 · Accepted solution]

Hello,

Can you open the script tracer and then while you closing the sc task start it and then close the task this will give use the list of scripts running during that process. Also make sure your flow is inactive.

[Kishor Mudhili · Accepted solution]

if we removed the update conditions from Flow. it won't work . i have restored again then it's working ...

[Muhammad Khan]

Refer to below thread and try utilizing the logic defined there in your flow.

How can we check if all the catalog tasks are closed in flow designer using Wait for condition actio... 

[Kishor Mudhili]

i tried it, but not working :):):)

[Saurav11]

Hello,

Please write an after update BR on sc_task with the below code:-

var count=0;
var tasks = new GlideRecord('sc_task');
tasks.addQuery('request_item',current.request_item);
tasks.query();
var taskcount = tasks.getRowCount();
while(tasks.next())
{
if(tasks.state == 3)
{
count++
}
}
if(count == taskcount)
{
var rq = new GlideRecord('sc_req_item');
rq.addQuery('sys_id',current.request_item);
rq.query();
if(rq.next())
{
rq.state = 3;
rq.update();
}
}

Please mark my answer as correct based on Impact.

[Kishor Mudhili]

it's not workig with above code,

[Saurav11]

This means there is some other script or flow which is actually making the RITM to close complete. We will need to find that first. Also have you made your flow designer inactive while testing?