If state=resolved show msg on top of form of incident

[Adi MD]

If state=resolved show msg on top of form of

[Saurav11 · Accepted solution]

Hello,

You can write a UI policy on the table:-

Select condition as state is resolved 

And the add the below script in execute if true:-

g_form.addInfoMessage('your message here');

OR 

In on change client script please use the below code:-

if(newValue==6)// Assuming the value of resolved state is 6
{
g_form.addInfoMessage('Your message here')
}

Please mark my answer as correct based on Impact. 

[Adi MD]

We can us on change and select field as state with g_form.addinfo but that applies to every time state change how to do specific for resolved only 

[Sebas Di Loreto · Accepted solution]

Hi @Adi MD 

That happens because you are not controlling your scenario on the code.

On a onChange client script you have the "newValue" variable. What you are saying is that when the user changes the state to newValue=Resolved, then you what to display the information right?

Then add this code before your message, assuming 6 is the value for resolved:

   if (newValue == 6)
      g_form.addInfoMessage("your message here");

[Saurav11 · Accepted solution]

Hello,

You can write a UI policy on the table:-

Select condition as state is resolved 

And the add the below script in execute if true:-

g_form.addInfoMessage('your message here');

OR 

In on change client script please use the below code:-

if(newValue==6)// Assuming the value of resolved state is 6
{
g_form.addInfoMessage('Your message here')
}

Please mark my answer as correct based on Impact.