If the assignment group is empty on an incident record .What happen when an agent that is member of a single user group clicks the assigned to me UI action?

[Community Alums]

If the assignment group is empty on an incident record .What happen when an agent that is member of a single user group clicks the assigned to me UI action?
1)will assignment group filed is populated with agent user group
or
2)assignment group field remains empty
or
3)error will displayed indicating assignment group field must be populated before executing the assign to me ui action.
or
4)the agent is prompted to select assignment group

[Maik Skoddow · Accepted solution]

Hi

you can answer that question by having a look on the source code of the "Assign to me" UI Action:

 

As you can see the action is aborted with an error message.

Maik

[Community Alums]

error will displayed indicating assignment group field must be populated before executing the assign to me ui action.
Is that?

[Maik Skoddow]

Exactly!

[AbderrahmanH]

false answers, will assignment group filed is populated with agent user group is the correct one.