Ah, I see two things. One, it's not a full URL, it's relative, so it's only going to work on the system (no good for an external email client.) The second is that it's getting the image from sys_attachment.
Step 1: Find out where that is being inserted in to your email message. It's either in the message itself, or in a mail script.
Step 2: Go to System UI> Images, find your image and open up the record. There will be an HTML snippet/annotation near the bottom of the form similar to this:
Step 3: Replace your src="sys_attachment.do?sys_id=..." part with the bits from the image record in step 2.
If you still encounter issues, prefix the image with /, ex: <img src="/my_image.png" ... />
Thanks, I've tried the following code in my mail script. All without success.
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
// Add your code here
template.print('<IMG SRC="full URL of the image here with the domain and instance information">');
})(current, template, email, email_action, event);
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
// Add your code here
template.print('<img src="EmailFooterCompanyLogo.png" width="499" height="85"/>');
})(current, template, email, email_action, event);
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
// Add your code here
template.print('<img src="/EmailFooterCompanyLogo.png" width="499" height="85"/>');
})(current, template, email, email_action, event);
This is the best that I get. The image should show up in that rectangle showing my screenshot.
