Image not showing up in email notification

rba-chris · ‎10-10-2017

Hi Everyone,

I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the notification, I see the footer image. When I actually submit a test Incident and view the email in the email client, I don't see the footer image.

Any ideas?

Chuck Tomasi · ‎10-10-2017

Thank you. Let me know how this goes.

View solution in original post

rba-chris · ‎10-10-2017

Well, now that I inspected the broken image element, it says that it's a blocked image. I'll have to check with our exchange team and see if it's being stripped out by the exchange server and let you know.

I really do appreciate your help and I have enjoyed your TechNow videos on youtube. They've been a great help.

Chuck Tomasi · ‎10-10-2017

Thank you. Let me know how this goes.

rba-chris · ‎12-21-2017

Hi Chuck and everyone,

Thanks again for the help. So, here's how I got things to work on our side. I converted all images to PNG (the JPG ones just wouldn't work). I also stopped pasting the images directly into the email notification. Instead, I uploaded the images to the system images table and then I put in mail scripts in the notification to access the images and things work great.

My apologies for the delay on the response of this - I got tied up on other tasks. Thank you again for all your help - it is truly appreciated.

clyon · ‎07-19-2019

Hi Chuck!

I'm having this same issue with one slight difference. The code below works in our dev environment.

I migrated my code to our test environment and the same image is not displaying in the email template preview or when the email is generated. The image is in the Images table.

I tried accessing it like you suggested. https://xxxxtest.service-now.com/TECH.Central.Logo.png and it is not visible. So within the source of the template I coded the full url and put our dev url and the image displays correctly. But with the test or prod version it DOES NOT.

I am able to put another image file reference (relative) , Alert_Initial.jpg that works fine in test.

What could be different in Test and Prod that isn't the same in DEV? TIA

(Currently dev and test are London patch 8 hotfix 2. Prod is London Patch 6b)

clyon · ‎07-19-2019

Resolved the issue... Something was wrong with the image in Test and Production.

Not sure what, but we deleted it and re-added it to the image table and its working now.