Impersonate not available in the Service Portal

[kydomingo]

Hello and Good Afternoon,

am playing around the PDI (Washington release) and can seem to figure out why the "impersonate" is not available in the Service Portal (but available on both the default UI and Employee Workspace).

Would very much appreciate any assistance regarding the matter.

Thank you.

br

ken

[Prasanna_Patil]

Hi @kydomingo yes true u can impersonate through native UI and then shift to SP

[Mark Roethof]

Hi there,

Indeed Impersonate is not on the out-of-the-box Service Portal. It was just never added in the past 7 or 8 years that Service Portal has been around. You can do so yourself ofcourse by customizing the widget.

Or start using Employee Center, which is the preferred method nowadays. Employee Center does have a Impersonation option out-of-the-box.

Or utilize SN Utils. /imp /unimp

[Sohail Khilji]

HI @kydomingo ,

Here is a nice solution along with the code >

https://www.servicenow.com/community/developer-articles/how-to-add-impersonate-user-in-service-porta...

I hope this helps...

[Nikhil Soni 007]

Yes, It is not available on portal view

However If you want to impersonate any user from portal then you can simply install SN Util extension which is available online. Once done please follow this step to impersonate any user.

1) press cmd+/ or ctrl+/ to open terminal 

2) Type imp user (user name) and press enter

and If you wish not to go with this approach then you can simply type in your URL

https://instanceName.service-now.com/impersonate_dialog.do

please mark this ✅ correct if it is helpful

[kydomingo]

Thank you very much everyone!!! Really appreciate the support 🙂

will keep these in my back pocket just in case.. for now.. will focus on the employee center as I believe this is the push for the "employee/user" UI.. 🙂