Implementation of a IT-Kiosk with Walk-Up Experience on Service Portal

[TC2201]

Hi. For an apprenticeship project, I try to add an IT Kiosk in a Service Portal in using Walk-Up Experience ServiceNow application and set-up the application according to requirements of the project.

To do this, I tried to clone the widget Online Check-In and after some issues, I have copied Angular ng-templates to the cloned widgets

, but what I don't still understand is when I try to access to my digital_centre page(the name of my IT Kiosk according to specification requirements) is I'm redirected directly to a location with an url containing a location id paramater, without passed through the page to select the "location" in dropdown list.

Moreover, the page is empty and the component proposing to join a waiting queue is not available.

When I use the original widget "Online check-in experience", I'm also redirected directly to a location without have in the first place a dropdown list to choose my location, but the widget to join a waiting queue is displayed on the page.

However, contary to this image found on another topic, the tab "Schedule an Appointment" doesn't appear, amond some other informations.

I would like to understand why I'm redirected directly to a location id without to be asked for the location I want in a dropdown list, why the component to join a queue and Schedule an appointment tab are not displayed on the page, even in the original widget. 

Thank You in advance to those who could bring me a helping hand.

[TC2201]

It's made. Now, I'm always led directly to a location, but I have a screen like this with a link to do appear the dropdown list and change the location.

I have still not the Walk-Up Appointment Tab, but I have the dropdown list  to choose a reason for visit  in tab "Join a Queue" and a button "Check-In" to join the queue.

[dmathur09]

Hi,

Can you refer the article - https://community.servicenow.com/community?id=community_question&sys_id=55cf04ffdb75a410fb4ae15b8a9619e0

If this makes sense to you.

Regards,

Deepankar Mathur

[TC2201]

The trick with location_id=null effectively works and I can see the dropdown list with locations when I open this link.

Would you also know how I can define hours of operation for the Kiosk and an opening date ?

[dmathur09]

Hi,

You need to create a schedule and add it in the schedule field of the walkup location queue

Regards,

Deepankar Mathur

[TC2201]

Hi. I have tried to create a Schedule and add to Location as you said, but it doesn't seem to work.
I still obtain a blank page at the level of the About My Location widget :

I have selected a "8-5 weekdays excluding holdidays" schedule in Walk-Up Experience > Administration > Schedule and I added to my Democracy Lane Location, but nothing displays beneath About Location.

Have you an idea ?