Hi. For an apprenticeship project, I try to add an IT Kiosk in a Service Portal in using Walk-Up Experience ServiceNow application and set-up the application according to requirements of the project.
To do this, I tried to clone the widget Online Check-In and after some issues, I have copied Angular ng-templates to the cloned widgets
, but what I don't still understand is when I try to access to my digital_centre page(the name of my IT Kiosk according to specification requirements) is I'm redirected directly to a location with an url containing a location id paramater, without passed through the page to select the "location" in dropdown list.
Moreover, the page is empty and the component proposing to join a waiting queue is not available.
When I use the original widget "Online check-in experience", I'm also redirected directly to a location without have in the first place a dropdown list to choose my location, but the widget to join a waiting queue is displayed on the page.
However, contary to this image found on another topic, the tab "Schedule an Appointment" doesn't appear, amond some other informations.
I would like to understand why I'm redirected directly to a location id without to be asked for the location I want in a dropdown list, why the component to join a queue and Schedule an appointment tab are not displayed on the page, even in the original widget.
Thank You in advance to those who could bring me a helping hand.
Hi. I have tried to create yesterday several users to my kiosk, assigned agents to them and close interactions by each agent one by one until there is only 4 persons unassigned in the list for a location, but when I connect with account of one of remaining users in the queue, I don't still receive the notification :
Just to be sure of the process, I have to put my code :
try{
sendNotification();
}
catch(e){
gs.log('Error : '+ e.message);
}
function sendNotification(){
var gr = new GlideRecord('interaction');
gr.addQuery('type', 'walkup');
gr.addQuery('state',' work in progress');
gr.addQuery('active', true);
gr.query();
var count = gr.getRowCount();
if(count < 5) {
while(gr.next()){
answer = true;
}
}
}
in When To Send > Advanced Condition block :
check inserted and updated for the trigger.
and when the number of new, unassigned persons in the queue falls benetath five, the notification would be sent to the different users in the queue ?
Have I forgotten a step in my process ?
Just to be sure that the process is good, I have need to put this code in "advanced condition" block of my notification :
try{
sendNotification();
}
catch(e){
gs.log('Error : '+ e.message);
}
function sendNotification(){
var gr = new GlideRecord('interaction');
gr.addQuery('type', 'walkup');
gr.addQuery('state',' work in progress');
gr.addQuery('active', true);
/*gr.addQuery('location', current.location);*/
gr.query();
var count = gr.getRowCount();
if(count < 5) {
while(gr.next()){
answer = true;
}
}
}
precise the content of my notification in "what will contain" block :
