Implementing phone notifications

[ayano]

Is it possible to implement a workflow so that when an incident occurs, a phone call will be made (and will continue to ring until the person in charge notices it)?

[Gangadhar Ravi · Accepted solution]

@ayano Yes, you can using servicenow On-Call module and trigger rules.

https://docs.servicenow.com/bundle/utah-it-service-management/page/administer/user-administration/co...

Please mark my answer correct and helpful if this works for you.

[Gangadhar Ravi · Accepted solution]

@ayano Yes, you can using servicenow On-Call module and trigger rules.

https://docs.servicenow.com/bundle/utah-it-service-management/page/administer/user-administration/co...

Please mark my answer correct and helpful if this works for you.

[ayano]

Thank you fot the information.

How will I be notified in this case? Email?

[Community Alums · Accepted solution]

You can look into pagerduty and it's implementation with ServiceNow 

https://support.pagerduty.com/main/docs/servicenow-integration-guide