I am trying to create a notification while there is an update on the attachment custom table,
Under when to send I am adding the condition
But the notification is not triggering even if the user has snc_internal role.
Is there any limitation on dot walking the field?
I suspect it's one of those situations where "role" on the user table is special and not behaving like a normal field.
In the Notification, click the Advanced view link.
and in the advanced condition field, create a script that checks if the user has a specific role by doing a GlideRecord query on sys_user_has_role. This box should return a true or false.
Contains option is not available, the notification is triggering on an custom table attachments, which extends from sys_attachment table, and in here a reference field case is available and which points towards the case table.
I suspect it's one of those situations where "role" on the user table is special and not behaving like a normal field.
In the Notification, click the Advanced view link.
and in the advanced condition field, create a script that checks if the user has a specific role by doing a GlideRecord query on sys_user_has_role. This box should return a true or false.
