We deployed SNOW about 6 months ago and did an initial LDAP user import sync into SNOW. We setup LDAP listeners using a mid server. I don't think anyone ever checked if it was working until we noticed some new employees were not in the SNOW user li...
when the user is submitting the ritm from employee center portal an email notification is send to the approver but in that email under additional details no matter is showing can anyone guide me how to get that additional details in the notification
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
Hello All,While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the...
Hi All , I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request. can someone tell me how to do it ??
Often I get CHGs from Infrastructure team that includes many server/device CI's in either attachment or pasted into Long Description. How Can I upload that list to the Impacted Services/CIs tab on a Change Request? Currently have to add them manually...
Hi I Cannot the see the related list filter from the record but I can see it it on the sys_ui_related under this Related List Entries list (But I cannot edit it in the list view want to remove this filter) How can I do it ? For your reference am att...
I have a requirement to add a hyperlink to an errormessage which is coming from a business rule.On clicking the link it should opens a new rca type problem task creation page in SOW.It shouldnt refresh current workspace tab it should simply opens a n...
Hello everyone,I have created a custom webpage using Visual Studio Code with basic fields such as First Name, Last Name, Email, and User ID, along with a submit button. Now, I need to integrate it with ServiceNow so that when a user submits the form ...
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
Hello,I need to write a script include filtering some options for a field in my Change Request table.I need it to only run if the assignment group field contains a certain value.When I looked up for the assignment group via REST API Explorer, it retu...
Hi Community! There's a field on the Task table called business_duration.- Is it still "alive" or is it deprecated?- How is it calculated?- Does it make use of any schedules, calendars etc? many thanks in advance /Tommy
Hello, I created a custom List field in change_request table, named u_environment, referencing a custom table named u_environment.When selecting several options their names display properly, but when I submit the change request it only shows the name...
I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...