In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot

kranthi2
Tera Expert

‎01-17-2024 07:16 PM

Hi,

In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot.

 

Once i click on the All tickets in the service portal below page will be redirected here and  i want to modify the color of the Open incidents, closed incidents, watched incidents, etc. which is highlighted in the below screen.

kranthi2_0-1705547688841.png

 

Please help me out how to configure the same.

 

Thanks,

 

 

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Deepak Shaerma
Kilo Sage

‎01-17-2024 09:57 PM

Hi @kranthi2 

To modify the color of tickets in the ServiceNow service portal, you can customize the CSS styles of the portal widgets. Here are some steps you can follow:

  1. Identify the specific widget or element that represents the tickets in the service portal. This could be a list widget or a specific ticket widget.

  2. Access the Service Portal Configuration in the ServiceNow instance menu.

  3. Choose the Branding Editor option.

  4. In the Branding Editor, you can modify the CSS styles for different elements of the service portal, including the color of the tickets.

  5. Locate the CSS section related to the tickets or the specific widget you identified in step 1.

  6. Modify the CSS properties such as background-color, color, or border-color to change the color of the tickets. You can use hexadecimal color codes or predefined color names.

  7. Save the changes and test the service portal to see the updated color of the tickets.

    Please Mark this as Helpful and Accepted if this solves your query

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