In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.

[PTR]

hi,

In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.

[Musab Rasheed]

Hi @Thirupathi ,

Though you can do this from ACL but it might create conflict due to lot of other ACLs on incident table hence would be better to follow Display BR and Onload client script like below.

Step 1: Create a display Business rule with script as. Place the below script between function templates in script body.

g_scratchpad.grp = gs.getUser().isMemberOf(current.assignment_group.getDisplayValue());

Step 2 : Write onload script like this.

function onLoad() {

  if (!g_scratchpad.grp){ 

g_form.setReadOnly('contatct_type', true);
}

}

Don't forgot to mark my answer as correct if that helps.

Regards

[PTR]

Hi,

Thanks for the reply. As per your answer, I tried in PDI but contact type field is setting  read for Assignment group members as well as other members also who is not part of Assignment group. I.e Contact type filed changes to read mode for every member

But my requirement is quite opposite here i.e contact type field is editable only for AG members who are belongs that group.

Thanks

[Musab Rasheed]

Hello @Thirupathi ,

Add this in display BR.

g_scratchpad.grp = gs.getUser().isMemberOf(current.assignment_group.toString());

Onload Client script

function onLoad() {

  if (!g_scratchpad.grp){ 

g_form.setReadOnly('contatct_type', true);
}

}

[Ankur Bawiskar]

Hi,

you can use field level WRITE ACL on Contact type field

Use Script

Advanced - True

Script:

answer = gs.getUser().isMemberOf(current.assignment_group.toString());

Regards
Ankur