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How to change views?

Hi, can anyone assist with how to change from the Self-Service view.  We are experiencing variation in the ability to change views and mine is in Self-Service view and I need to have the default view.  It won't let me select it. Thanks, Randy

Randy15 by Kilo Explorer
  • 9571 Views
  • 6 replies
  • 2 helpfuls

Resolved! Service Catalog Client Script Glide Record

I am building a quick form for itil use until we build out the full procurement application. There are 5 variables: requested_by (reference to sys_user), location (reference to location), vendor (lookup select box to core_companies with filter vendor...

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Steve A by Kilo Expert
  • 3386 Views
  • 6 replies
  • 3 helpfuls

Resolved! Commas in Integer Field

Created a Integer field and restricted it to a maximum length of 10 using onchange client script.  When I enter numbers they are getting separated by Commas. Added format=none in Attributes ,then it starts accepting strings too. How do I fix this?

Kumar38 by Kilo Sage
  • 2620 Views
  • 1 replies
  • 1 helpfuls

Resolved! Record Producer missing - New LDAP Server

Under system LDAP, create new server- When I select this, it takes me to a long form that seems to create a new computer request along with other options.   When I check the link to the record producer it's trying to reference, the record is not foun...

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Max C1 by Giga Contributor
  • 1082 Views
  • 2 replies
  • 3 helpfuls

Resolved! Report on keywords in Work Notes with Change tickets

I want to be able to run a report that filters off of keywords from within the Work notes of the Change tickets.  I can't seem to find out how to do this.  Work Notes does not show up as a filtered option. Is there a way to do this?   For example: Fi...

Scottm0690 by Giga Contributor
  • 2114 Views
  • 3 replies
  • 0 helpfuls

checking for user criteria in category scripts

Hi All,I have entries in the sc_category table with some of the categories having user criteria applied to them.In a catalogue item I have a 'Parent category' variable - this is a reference field that points to that sc_category table. I need to be ab...

Resolved! Escalation field on Incident (task) table

Hi, Can anyone help me to understand how 'escalation' field on incident (OOB field) get updated. we dont want to make any changes to escalation field but just want to confirm if this is still used by SLA or not.  We are on London release and use OOB ...

Resolved! Images within a catalog item

Hi - relatively new to Service Now development - have been asked to create a catalog item that contains multiple checkboxes that would allow the requester to choose from various types of IT equipment (e.g. monitor, mouse, keyboard etc).   The request...

johnsonjohn by Tera Contributor
  • 2998 Views
  • 6 replies
  • 0 helpfuls

Need to have multiple Ci in single change request

I have created custom change table  and extended it from Change_Request table. There is a field as 'Configuration Item' where one needs to select CI. I need to select multiple CI at the time of creating change. Is there any way that I can achieve thi...

akshayjain by Tera Expert
  • 1797 Views
  • 4 replies
  • 1 helpfuls

Resolved! First Time Fix

Looking to report on First time fix, however all incoming incidents are raised and automatically assigned to a group which our Global Service Desk then pick up calls from so the out of the box reporting doesn't seem to be working. Anyone got any tips...

Sylvia2 by Giga Contributor
  • 3708 Views
  • 5 replies
  • 1 helpfuls

PCI Compliance

If applicable, how are you addressing Payment Card Industry (PCI) compliance using Service-now hosted solution?

mchapman by Kilo Explorer
  • 4913 Views
  • 7 replies
  • 0 helpfuls