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Hi,We are starting to use the contracts application, and are sending notifications to the contract administrator and the user in the "renewal/extension contact" field. The issue is that the person in this field is often times not the contract adminis...
Hi All,In my instance when a user gives direct URL in the address bar , he is able to view that page which is there in the URL. For example - https://demo10.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=409fe30b0a0a2c3e287fe134cf88f1ca This ...
Hello All,I am exporting records from one of my custom tables via Export Sets.These records are being exported from my DEV ServiceNow Instance to a specific folder of a MID Server of mine, installed on a Windows Server.The exportation is happening th...
Is there a way to remove/delete an on-call schedule that I have setup? It seems there is no option to do that
Have created change template, now have to create change task template to the main change template. I have linked next child template and next related template field. That is not working.
This is my first discussion and I am new to this area of Service now. We are currently using Helsinki version.Our process:All requests submitted by our users must have the Manager's Approval prior to creating the RITM. If deemed necessary by the ...
I have a date field that I need to copy to a date time field. Is there a way to do this? Do I need to append the time before I copy?
Hi Friends.I am able to close 100's of Change requests by 'Scripts-background' using GlideRecord.But most of the change requests has Ctasks associated with it.can you please suggest me how to close ctask as well along with change requests.My script t...
I am working on a scheduled job that will allow me to create requests and request items, then under each request item I would create separate tasks under each of the request items, each to be assigned to different groups. I have been successful in cr...
For Standard Change Template creation Ive created a new field via Number Maintenance so each template has a unique sequential number. Ive then added this new field to the Standard Change request form after dot walking through 'Standard Change Templat...
When we try to add multiple affected CI's from different pages to the change record it only populates the CIs selected from the last page. Could not find if this is a known issue.
Does anyone know what the 'system user' checkbox does on the user account form? I recently created a new account for one of our internal email addresses, so it would show up as HR instead of 'guest'. We currently have another account set up like ...
Hello all, I'm posting here because I'm having trouble sharing a dashboard I've created with users. The Dashboard should be visible to all users, but the error message "You do not have access to any dashboards. For more information, contact your sys...
I am trying to export all fields in a set of records from a list of records that doesn't contain all the fields. According to the wiki (http://wiki.servicenow.com/index.php?title=Exporting_Data) I should be able to do this by "setting the sysparm_def...
Hi All, Did any one encounter such scenario.. How does it work.. I am working on something like this..I have a field in user table ( employee status).1)This field should be visible for roles ITIL and HR. ( ACL should work here).2) For the user who ...
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