Hello, I'm hoping this will be an easy one. The issue I'm running into is a custom UI action (List Link) isn't showing for resending approvals on a requested item when it should be. I can get it to show as long as an approval in the "requested" state...
I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category. Similar to the way an homepage icon would show. I added the following to th...
I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...
Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...
I want to auto populate the Manager, Location and Department based on 'Requested_For' under Variable Set. Also want to auto populate the same when logged in user try to change the 'Requested_For'. I tried writing "OnChange" Client script but facing a...
Dear experts, What is the certificate password to Import a certificate into the MID Server's cacerts keystore? I have tried with default pwd 'changeit' and is not working in London Version. Please suggest.
In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help Mail Script:
Would like to enable feedback and rating on knowledge articles
Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...
Notifications to a watch list can be set up for incident.commented and incident.updated (events defined in the OOB business rule) but emails sent from within an incident are not treated as comments or updates so do not trigger either event and their ...
Hi All, I have found many comments around archiving VTB cards but they all suggest it's only possible on Freeform boards. My question is; Is there a way of archiving cards on other types of VTB's (Flexible or Guided)?? If there isn't has anyone used ...
We need to track when a request is assigned to a member of our team, the use case is that we want to create a metric that all items are assigned within two hours of them being created. I believe this can be done easier with incidents metric field, I ...
I had someone ask me the other day if we could grant the Impersonator role to an account, but limit the users that could be Impersonated. I know the Impersonator role prevents the impersonation of an account with the 'admin' role. So, there's a c...
Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...
Hi, So, I am working on updating my "CI" reference field, which is based off cmdb_ci so it allows me to search for a CI not only by the name (which is the "display value" right now on that table), but also add the ability to auto-complete search by f...
